Live Verify
What's the Live Verify Extension?
502400
Sales and Reservation Hours
4am-12am
What Department Handles 24/7 Truckshare?
Live Verify
Customer calls about truck abandoned at an apartment complex? Which Department Handles this.
Equipment Recovery
How many kids does Rachel have???
4
Where do you go to see if a truck is staged for 24/7 pickup.
ESL
What question immediately follows How many bedrooms or what are you moving?
Any form of offering storage
Customer calls about final cost of rental, saying they think its too high. How do you help this customer?
Pull receipt, explain charges, if there is a dispute transfer to customer service.
Customer states they need a hitch and a break controller, how do you help this customer??
Because the customer needs a brake controller, this would go directly to Hitch Sales.
What State does Jenny live in??
North Carolina
What is the earliest before and after the scheduled pick up time that a customer can begin the pick up process?
45 Minutes
When a customer already has a reservation for a truck one-way and wants to add an AT, how would you proceed?
Make a new reservation and use the discount screen to apply the combination rate.
Customer is calling to cancel their Moving Help order, how do you assist this customer?
First advise the customer to cancel their reservation at movinghelp.com, if they have or are insistent offer the MH direct line.
What is the primary service objective of U-Haul??
"To provide a better and better product and service to more and more people at a lower and lower cost"
What is Jonathan's sons name?
Henry
How long should a live verify call last?
What are the three steps to overcoming objections?
Reiterate the objection
Add a sense of urgency
Ask for the Business a Second Time!
When a customer is upset, what is the first thing we as agents should do?
Apologize, whether at fault or not. Diffuse the situation.
What year did U-Haul began?
1945
What number when spelled out is in alphabetical order?
40-Forty
When making an afterhours 24/7 truck reservation for the same night, what should we NOT cross-sell??
Dolly and Furniture pads! Who is going to load them?
The most important skill to making reservations is?
Active Listening
What should be done within the first 30 seconds of any call?
Ask for the customer's phone number
What are the teams expectations for RPH, Close Ratio, and Adherence?
3.5 RPH, 26% Close Ratio, and 92% Adherence!
How much does one gallon of water weigh?
8 lbs