Member Impact
This is the name of CoVantage's new fraud prevention tool.
What is Alloy?
Eltropy was first launched in this year.
What is 2024?
This is the term for a word that reads the same forwards and backwards, like "level" or "racecar."
What is a palendrome?
This is the current number of open branches in Retail.
What is 24?
This is the approximate number of calls the Contact Center takes in one month?a)35,000 b)40,000 c)25,000
What is a) 35,000?
CoVantage had more than 170,000 of these in 2025
What is member owners?
This is the first department to go live with Eltropy texting.
What is Member Solutions?
This is the name of the coffee shop in the TV show "Friends".
What is Central Perk?
This branch location just opened in June 2026.
What is Kaukauna?
This is the number of ITM's currently in the CoVantage fleet.
What is 27?
This many hours would be given back to our communities if 1/2 of our employees used their benefited hours.
What is over 2,000?
This was the second phase of Eltropy.
What is appointment scheduling?
This US President appears on the one dollar bill.
Who George Washington?
This is the average member wait time for all branches when a member presents without an appointment. What is a) 14 minutes b) 8 minutes or c) 4 minutes
What is c) 4 minutes?
This will be the number of ITM's in the CoVantage fleet at the end of 2026?
What is 35?
This CoVantage Organization provides grants to non-profits throughout our communities.
What is CoVantage Cares Foundation?
This is the approximate number of appointments completed every month in Eltropy.
What is 2,100?
This candy brand encourages people to "taste the rainbow".
What are Skittles?
This branch that processes the most teller transactions.
What is Shawano GB Street?
This is the approximate number of calls taken by the Resource Center every year. Is it a) 19,000 b) 24,000 c) 8,000
What is b) 24,000?
This is the number of service standards, bonus if you can name them.
What is 7? Smile, Empathy, Respect, Values, Inspire, Communicate, Exemplify.
This is the next feature coming for appointment scheduling.
What are Spanish appointments?
This is the name for the dot on the lowercase "i" or "j".
What is a tittle?
This person takes the most member appointments every month.
Who is Ellie Doucette in Antigo?
This is the average time to answer a call in the Resource Center.
What is 7 seconds?