General ?s 1
What is a qualified lead?
a lead who is interested in a product we offer, for a price we offer, and is a decision maker within the store or an influencer
Can we offer elead to equipment dealer(aka Vital Edge things on tracks/earth movers)?
Not easily
What is maxprofit and who gets it?
Rates and residuals crm desking - MRSE! (unless Kseniya's group then John Farley)
What else can we do as a team with a tool like Five9?
Send your answers in group for 100 pts!
Who starred in a real life "Cheaper by the Dozen"?
Sherry Davis - has 11 siblings not including herself
When you get a CRM lead for a non CDK DMS store, what do you do?
DO NOT QUALIFY, send directly to Geoff Grant
Who should I reach out to for a DMS unhook in Texas not in salesforce?
Sarah sampson for assignment
Is Vehicle Inventory Suite available in PR/Caribbean Islands?
AVAILABLE in PR - First install 4/10/25
N/A for International Markets due to used car values not being available Caribbean Island not a US Island
Who created what we know today as the alphabet?
The Phoenicians
What is the RIM program?
The JLR Retail Inventory Management (RIM) product automates the parts ordering process for Jaguar Land Rover dealers based on demand profiles per dealership RIM uses dealer data from the DMS to monitor inventory movements and to provide an accurate and efficient replenishment of parts to an individual dealer.
AKA Auto orders parts based on history!
What do you send to geoff grant?
CRM LEADS for stores not on CDK DMS
What lead type should I use when I load a lead from dstelesales inbox?
CDK leads
Check the account page for Location (move if not your region) and assignments
If Alayna doesnt reply/reach out to a lead within 24 hours what do you do?
Send her a teams message please!
Why did the electrician close early on Mondays?
Because business was pretty light
Who can sign up for simple pay?
Someone who has our DMS and is not on a payment solution currently (outbound)
I got a phone call for new printers and scanners for an enterprise store, who should I send to?
Key rep!
What is the CDK Dealership Xperience?
Modern Retail Suite, Intelligence Suite, Fixed Ops Suite and Foundations Suite (All suites)!
How do bartenders surf the internet?
On the Ginternet
What is holding you back from maximizing your SDR pay plan?
Send to Ashley for automatic 400 pts!
What do I do if I get a VPN request in the telesales inbox?
Call the customer to confirm its sales related or provide them a transfer to support.
When using Five9 - how many times should I log in per day?
Log in once in the morning and log out once at night - use the statuses throughout the day!
Who should I reach out to about simplepay?
Controller, GM, Dealer, Maybe Fixed Ops Managers
What was CDK previously called? and what year did it emerge as CDK GLOBAL?
ADP Dealer Services Oct 1 2014!
What are your daily dial counts?
Send to AShley for automatic 500 pts!