Under the Hood
What does B.L.A.S.T. stand for?
Believe
Listen
Apologize
Solve
Thank
Give one of the 5 characteristics that indicate the candidate has the potential to be a successful Crewmember
Takes Pride in their Work
What are the 3 4-Wall Marketing Tactics?
What has the A21 goal for Bird Specialist been?
20%
Restaurant Cleanliness - Drain Cleaning Update 2026
Walk us through the proper steps to clean drains in your Restaurant based on the most recent update which can be found in the Cleaning Flipbook
1. Sweep the floor
2. Place wet floor sign
3. Spray Dawn Multi-Surface
4. Flush Drain
5. Repeat steps 3 & 4
6. Spray Comet
7. Flush Drain
8. Squeegee Floor
9. Mop floor - Dry Mop
What is the minimum Gold Standard for RPS Categories? Scores are needed for all (3) of the categories.
WWD - 80%
H&W - 95%
Regulatory - 85%
What is your current period Crew Par?
C195 - 49/46 C248 - 54/52
C254 - 53/50 C355 - 39/37
C414 - 75/59 C471 - 68/65
C499 - 77/68 C527 - 68/61
What is the timeline that a RL/RP should validate the arrival and/or report damages of POP with their ALM?
Within 24 hours of the arrival window
How many different documents should a CM/Manager HIPO have in the file in Teams?
Name all of the documents...
Assessment
Competency Tasks
Leadership Tasks
Check-Ins
HIPO Tracking Sheet
What is the Cane's Love budget?
.01%
List the 5 Paths of Successful Messaging?
Communication
Coaching
Competition/Challenging/Contests
Congratulate/Celebrate, Course Correct
How long should a Candidate wait until you reach out in Paradox?
72 hours or less
What are the 3 of the Raising Cane’s Program flyers that should be always placed on Community Board?
List (7) Perfect Shift Tools...
Hint: There are 12 total
In the Zone - Kitchen
In the Zone - Front Counter
In the Zone - Drive Thru
4-Walls Marketing
Connecting with Customers
Perfect Shift Forecaster
Bird Drop Forecaster
Peak Preparedness
Deployment Workbook
MOD Pocket Guide
Operations Board
MOD Opening & Closing Checklists
Based on details within the EE Q2 Manager Meeting - What percent of Customers will never do business again with a company after just one negative experience?
51%
In Hockey, the Team with the player advantage is said to be on the “Power Play.” The Team that is short a player is on the what?
Penalty Kill
How many interview hours a week should you have on your Paradox calendar?
10+ hours
What are the Q3 Smart Goals?
15 Jug Drops/Partner Engagement, 2 ACI Events, 5 Marketing Outreach Large Orders, $3,333 Fundraiser Sales. Opportunities: City Park Events, Summer Camps, Faith-Based VBS, Education Station
Who was last week's shining star in the weekly Training Update - P7W1?
Hint: Each week, the top (2) performers are highlighted green for 2+ Zones, CT, BS & SS - This Restaurant had (3) of the (4) categories highlighted green
C195 - Milsap Rd., Fayetteville
Per the EE Q2 Quick Guide - Give the (3) areas to focus on as we work to Drive Sales?
Right People, Right Place, Right Time
Customer Service
Consistent Operations
How long can you hold - Bird, Fries and Toast
6 Minutes
3 Minutes
We do not hold Toast
What should be a focus with staffing right now?
Back to school staffing
What should be our Restaurant Marketing focus in Q3?
Back to School & Education Stations!
Based on the Crew Journey, how do CMs get a tenure raise?
Train/work 900 hours for first tenure raise
- Additional raises occur every 600 hours until max pay rate is achieved
** Reference Aid - Crew Journey Quick Guide
What is the Raising Cane's Vision Statement?
To grow Restaurants, serving our
Customers, all over the world and be
the brand for craveable chicken finger
meals, a great Crew, cool Culture and
Active Community Involvement.