Customer Mindset
Compares prices with many different retailers. Will make sure they will get the BEST deal!
What is a Comparison Shopper
it is important to build a relationship with your customer. In the first few seconds after you notice the customer's arrival, you should:
a.) Make sure your clothes are neat and you look professional
b.) completely ignore the customer if they want something they will find you
c.) Make eye contact and smile, acknowledging them and without saying anything
d.) Greet the customer and make them feel welcome
things that would be nice to have, but you can live without
what are wants
A way to practice for an interview with another person, or yourself.
what is "mock interview"?
How many arms does an octopus have?
What is 8
Someone who shops for fun. They don't plan on spending any money. They are there just for the experience
what is a Recreational Shopper?
T or F?: The company's return policy should always be clearly displayed in writing?
True
a bank account that pays you interest based on the money you put in it
what is a savings account
Doing this will help you prepare helpful questions to ask the interviewer during the interview
what is researching the company
what presidents faces are depicted on Mount Rushmore?
Who is:
George Washington
Thomas Jefferson
Abraham Lincoln
Theodore Roosevelt
Will buy something just for the cause of it.
What is Impulse Buyer?
an employee has worked in a deli for 3 weeks. One busy morning, the manager takes the employee aside and tells him that a customer complained stating she saw him wipe his nose with his hand and then wrap her food order. What should the employee say to the manager?
a.) "I have hay fever and I left my medicine at home"
b.) "The customer is right but I haven't even a minute to wash my hands."
c.) "I don't think so. The customer must have mistaken me for someone else."
d.) "I am so sorry. I will apologize to the customer and replace the order."
D.) "I am so sorry. I will apologize to the customer and replace the order."
Things you spend money on
what are expenses
Document accompanying your resume, customized for the job you're applying for.
what is "Cover Letter"?
who is Captain America's love interest
Peggy Carter
will wait for others to buy new products before getting it themselves.
What is a Follower?
Customer looks upset, has arms crossed, rolling their eyes, tapping their foot, etc.., what are these examples of?
What is non-verbal/body language cues?
a fee someone pays to borrow money
what is interest
a list of organizations and individuals you may know who could potentially help with your job search.
what is your "Network" ?
What has many keys but cant open a single lock?
What is a piano?
Goes to the same store based on the customer service regardless of price point.
What is a Loyal Customer?
Product and/or service knowledge is information learned and used to help customers understand how a product or service will meet their needs.
Product features can be touched, tasted, seen, smelled and/or heard.
What is Features and Benefits?
the money you earn from your job after the taxes are deducted
What is net income
to answer this interview question, use adjectives to highlight your best qualities.
what is your greatest strengths?
How many weeks are in a year?
What is 52