Show Me the Money!
The small, plastic item with 16 numbers on it
Business Credit/Debit Card
The first call we have with a customer after a Lead has been submitted
Discovery Call
Internal app used to communicate across the store
The Talk App
"Can you help me? My computer fell off the roof of my car."
Book A Genius Bar Appointment/Check on a Repair
Customers can "borrow" technology for 1, 2 or 3 years with this finance service
Fair Market Value (Lease)
A scheduled, agreed-upon meeting between a customer and Apple with a shared agenda and expected outcomes for the customer
Business Briefing
Located in "Store Items", this alerts the Backstage team to alert the Business Team that you need support
Submit a Runner Request
"I don't like driving in to the Mall to make my purchases, and I want a secure way to pay for a business order online."
Custom Online Store
Customers pay a bit more per month to own their technology after 1, 2 or 3 years with this service
$1 Buyout (Finance)
This person provides high-quality pre-sales technical advice and solutions expertise for complex opportunities and strategic relationships
Solutions Engineer
This can be done in EasyPay, Concierge or Mobile Genius
Submit A Lead
"Whenever I come in to the Store I always talk to someone new and I have to explain details about my business each time."
Dedicated Apple Account Manager
A Credit line with Apple that customers have 30 Days to pay off
Terms Account
A group of highly qualified companies available to support customers remotely and in person with ongoing technical guidance
Apple Consultants Network
Can be accomplished by using your feet to find the Business Team if the other options don't work
Walk to the Business Office
"I noticed that the pictures on my Apple Maps listing is just a bunch of Yelp pictures, can this be changed?"
Apple Business Connect
A Direct way to move money from one bank account to another, sometimes used for larger purchases
Wire Transfer
Priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week
Business AppleCare/Help Desk Support
These people can support in store if the Business Team isn't here or isn't available
Partner with an Expert/Pro/Leader
"I'm thinking about rewarding my hard-working employees with AirPod Max."
Gifting/Branding/Engraving