The Big Four
Power of the first 20 seconds
GCC
Protecting the whole customer
Ask for the Sale
What products can you sell with NGIC/DA?
Personal Auto and Renters (though writing the renters in Allstate systems is preferred)
What tool is used to determine which company to lead with?
Swivel Tool
What is the first thing you do, when you get to Client Connect?
Search for the customer.
What system is used for issuing policies for NGIC/DA?
NPS (New Policy System)
What does AIR stand for?
Acknowledge, Investigate and Respond
What segment of the auto insurance population does NGIC/DA Insurance focus on?
Flexible coverage to those who may not qualify for traditional insurance.
Name 2 reasons for a DNQ.
Vehicle eligibility
Vehicle not registered to named insured
Branded or salvaged title in most states
Driving History
Driving record
Claim history
SR22 or FR 44
Insurance lapses
Not enough driving experience
By default, what page does Client Connect open up to?
Calendar Events page
Who in the household needs to be included on the driver screens?
Anyone 14 years of age or older
What are two elements of the circle of protection?
Offering coverage that protects every aspect of their lives
Helping customers clearly understand their coverage & appreciate the value Allstate provides
Uncovering protection needs they may have not been aware of
Demonstrating How Allstate stands apart by using a personalize, consultative approach.
Name 3 discounts available for NGIC/DA Insurance.
DD, driver education, senior citizen, good student, payment (pif), multiproduct, military/ems, safe driver
What type of policy can you offer someone that does not own a vehicle?
Named non-owner
What is the plan and media code for Client Connect when swiveling from Allstate?
TW plan code
BK Media Code
Have you had any accidents, violations or comprehensive losses in the last 5 years? Driver History Screen
How do you protect the whole customer?
Bundle strategically to meet every need and deliver a solution that truly fits.
What rating does National General hold from the Better Business Bureau (BBB) and AM Best?
A+
Name 2 things that will make a driver ineligible for a NGIC/DA policy.
Out of state SR 22
Living in a vehicle
Classic car with comp/coll
Commercial risks
Snowplow equipped
Delivery of Goods or TNC in most states
What is the preferred search option when looking for a customer in Client Connect?
Phone number
When can a customer receive partial credit for prior insurance?
The customer has maintained more than six months of continuous coverage, and their lapse was 30 days or less.
What are the three key elements of asking for the sale?
Present the personalized value of Allstate (I have you approved with Direct Auto, which is great because they are backed by Allstate, so you are always in good hands)
Clearly present the price
Call to action statement (we can get you started with a debit or credit card - which do you prefer)
What is a SR-22?
Specialized coverage for drivers who need to meet state requirements following a license suspension or serious violation, that is sent directly to the state by the insurance company.
According to the module, what percentage of people are DNQ's through Allstate?
10-12%
When can you run the MVR in NPS?
Only after the prospect agrees to move forward and feels comfortable with the quoted premium.