HIPPA
What are the 3 forms of PHI?
Full name (both first and last), Date of Birth, Full address
The travel section will ask for how many flights the patient took, which is including any what during travel?
Layovers
Does the 2-1-1 website offer information about the booster shot?
Yes it offers phone numbers and websites for each county in AZ
What is the isolation period?
10 days after symptom onset, 24-hour fever free without medication & symptom improvement.
A person is infectious from 3 days before and 10 days after the symptoms begin.
FALSE. 2 DAYS BEFORE
What does HIPAA stand for?
Health Insurance Portability and Accountability Act
What pieces of flight information do you need to collect?
airline - flight number - seat number
What are 2 pet services that are offered to pet owners?
Grooming & walking, service animals, vet care and vaccinations, animal licensing, animal surrender, free pet food.
What options can you give the patient if they think we are a scam?
Have the patient search our number, send an email through your azdhs.gov email, ask them to write down our number and call us back.
Travel companions must be entered after every flight.
-False, you can type same as previous in the box.
What else can you verify if the name is correct but the DOB does not match?
Verify full address
Every flight we document will have 2 of these, a departure and an arrival version.
Airport
What are the 4 resources we name after the survey?
Housing assistance, Financial assistance, mental health resources and shelter services.
While asking about symptoms the case may have experienced, the case says “I had no symptoms, I felt totally fine”, what would be an appropiate response?
Politely ask to go through the symptoms anyway to make sure we are not missing any possible symptoms.
If you are disconnected with a case and need to provide a call back, you must still go through the verification process before continuing.
TRUE
Before HIPAA verifications we CANNOT tell patients what?
We are calling about COVID-19 or specific test dates We are case investigators and contact tracers for AZDHS and COVID-19
What other information can you ask for if patient does not remember seat or flight number?
Time of flight and where on the plane they were seated
If someone calls in for transportation help to get to a doctors appointment can we direct them to 2-1-1?
Yes 2-1-1 offers transportation services to those who are 18+ or are accompanied by parent/guardian.
What are 5 symptoms of COVID-19?
Fever or chills, Cough, Shortness of breath or difficulty breathing, Fatigue, Muscle or body aches, Headache, loss of taste or smell, Sore throat, Congestion or runny nose, Nausea or vomiting, Diarrhea, Covid toes, Covid rash
If a person is asymptomatic and tested positive for covid 19 by serology they do not have to isolate.
TRUE
When is it okay to speak to someone other than the patient?
- Minor, patient verified themselves and authorizes someone else to speak for them.
If a patient flew to Mexico city and had 1 layover flight to and from Mexico City, how many total flights did the patient take there and back?
FOUR
What is 2-1-1 Arizona?
2-1-1 Arizona will help individuals and families find resources that are available to them locally, throughout the state, and provide connections to critical services that can improve – and save – lives.
How long does a person who has severe/critical illness or is severely immunocompromised have to isolate for if symptomatic?
At least 20 days after symptoms first appeared and 24 hours with no fever.
If a person is asymptomatic and waiting for test results they have to self isolate.
False, No isolation is required while waiting for test results, though taking necessary precautions is recommended.