New Claims
How does a claim start?
Customer files a claim may it be online, chw app, Voice App, through a representative
When was CHW founded?
2008
For DTC policy, when will the coverage start?
30 days from the order date
How long is a policy Term?
365 days or 1 year
AL-HO-NA MORALES
Who decides the mode of payment for the SCF (Service Call fee)?
Technician/Vendor
The number of licensed technician that we currently have.
25000/ 25K
Which Home Buyer Plan includes Financial Shield coverage?
The New Choice Ultimate Plan
What do we cover?
Mechanical failure due to normal wear and tear.
What is the maximum home size eligible for coverage under the plan?
under 5000 sq feet
The expected timeframe for the technician to receive authorization approval from the Authorization Team while they are still at the customer’s home.
10 minutes via text
Who is our chairman and founder?
Victor Hakim
Enumerate the direct to consumer plans.
Total Basic
Total Legacy
Total Enchanced
Name the items we covermore than 1 without additional fees.
HVAC, Fans (ceiling, attic and exhaust) and garage door openers
Who is your project director?
When a technician/ vendor accepts the work order what will the customer receive?
An email with the date and time of the appointment and contact information or the assigned vendor
The current ranking of CHW by active contracts.
Rank 2
The add on coverage that a customer can add on REP (Real Estate Policy) that will cover their phones failure and accidental damage.
MHP/Mobile Handset Protection
If the work performed under the contract should fail within 30 days. We will correct the failure without an SCF, what is this process called?
Recall Process
Give me at least 3 differences of the american vs filipino culture.
Communication: Americans are more direct; Filipinos are often more polite and indirect.
Family: Americans emphasize independence; Filipinos emphasize close family ties.
Work: Americans tend to speak up openly; Filipinos often show more respect for hierarchy.
Time: Americans strongly value punctuality; Filipinos may be more flexible with time.
Hospitality: Filipinos are known for warm, welcoming hospitality.
When the claim repair is within $100. What will happen?
The technician can proceed with the repair without waiting for approval from the Authorization Team.
The companies CHW, HWA, HSC, and LineGuard are under the __________ umbrella.
Rely Company/ Rely
Payment plan that will generate an automatic renewal.
Monthly Plan
What is a pre- existing condition?
A pre-existing condition is a problem/ issues with a covered home system or appliance that existed before the home warranty coverage began.
Eastern Standard Time