Eligible Bachelor/Bachlorettes
This is what a client must do to receive Program benefits.
What is to enroll in the PNC TotalRewards Program?
This is the Tier PNC Employees are automatically eligible for if they have a Qualifying Checking account.
What is the Gold Tier?
This is the date the client enrolled in the Program. It is also the date when downtiering would occur if the Average Eligible Balance is not met.
What is Annual Enrollment Date?
This is a term that describes formally documenting a client inquiry or concern that needs to be investigated by the PNC TotalRewards Operations (TOPS) team.
What is opening a case or opening a Program case?
- Visiting a PNC branch
- Calling PNC’s CCC
- Logging into PNC Online Banking
- Accessing PNC Mobile Banking
What are the ways a client can
enroll in the PNC TotalRewards Program, if they are eligible?
These are the 2 ways to be eligible to enroll in the
PNC TotalRewards Program
(for non-PNC employees).
What is:
1.Maintain a Qualifying Checking account, and
2.Maintain an Average Eligible Balance of at least $25k?
This is defined as the 3-calendar-months given to re-establish a required Qualifying Checking and/or Average Eligible Balance.
What is a Grace Period?
This is what may happen when you increase your
90-Calendar-Day Average Eligible Balance.
What is move to a higher Tier (a.k.a. Uptier)
This is one of the reasons that you might open a PNC TotalRewards Program Case.
What is a concern with…
eligibility?
enrollment?
a benefit calculation or benefit delivery?
tier or Average Eligible Balance?
unenrollment?
grace status?
These must be agreed upon prior to becoming a new
PNC TotalRewards Program enrollee.
What are Terms & Conditions?
These are the 2 types of ineligible checking
accounts of the PNC TotalRewards Program.
What are Small Business and Commercial Banking checking accounts?
If a client doesn’t have an eligible one of these at the time a benefit is paid, the benefit will be forfeited.
What is a Designated Account?
This is a percentage increase on the standard interest rate on a savings or money market account.
What is a Boost or Savings Boost?
This is what you should do if a client asks why they are not receiving their Program benefits.
What is to ensure the client is enrolled in the Program?
This is how much it costs to enroll in PNC TotalRewards.
What is $0.00?
(It’s FREE!)
This is the Select Tier that Taylor Swift would likely be in.
What is the Platinum Tier?
These are the overall advantages you get from the PNC TotalRewards Program.
What are Benefits or Program Benefits?
This is a benefit that increases the rewards you earn on purchases and is received on a quarterly basis.
What is a Bonus or Credit Card Rewards Bonus?
These are the 3 primary reasons that a case would be opened.
What are Eligibility, Enrollment, and Benefits?
This term is used to describe the recurrence of the date a client enrolled in the
PNC TotalRewards Program.
What is a client's Enrollment Anniversary?
This is the Select Tier an Average Eligible Balance of $76,000 would receive.
What is the Silver Tier?
This is a PNC TotalRewards tool that can help determine a client’s Select Tier and provide insight into potential annual rewards earnings.
What is the PNC TotalRewards Calculator?
This is a term that describes credit card accounts that are not: revoked, 60 days past due, charged off, or in bankruptcy.
What is Good Standing?
This is the main resource the CCC Priority Service and Retail Support Team will utilize to help solve issues prior to submitting a case.
What is the PNC TotalRewards Resource Page?
This term is used to describe the recurrence of the date a client enrolled in the PNC TotalRewards Program.
What is a client's Enrollment Anniversary?