Personal Accounts
Name our 5 personal Checking accounts
What is Signature, Direct, True, 18/65 and Rise
How much in ATM service Charges are rebated each month with a business checking
What is Up to $20.00 per month
How do you unlock a sub-user
What is You don’t! A Primary Admin has to unlock sub users
How long is a personal check good for?
What is 6months
Customer comes in to complete WDL $30k from their account, what needs to be done
What is Verify Profile is current ID, Occupation, Employer Have supervisor override with initials on slip complete large withdrawal indemnification form select transacting person dual control to verify cash out
Minimum balance for Signature Checking
What is $5,000.00 daily balance or $25,000.00 related
Name two ways a business account can have overdraft protection
What is linking a business line of credit or linking another deposit account (note they must all have the same tax id)
how you can assist a customer when signing up for E-Statements
what is You may share the cheat sheet with the customer, You can view session on Fixim and walk them through each step(click on acc, statements, check box “receive notifications” and agree to the electronic agreements
Name the daily mobile deposit limit
What is $2500.00 for both business and personal
Under our CIP policy, of the 10 primary ID allowed name 4
What is See Acceptable ID Form
Fee on Direct Checking
What is $10.00 a month if the minimum balance of $5,000.00 daily balance or related balance of $10,000.00
Name the minimum balance to avoid a service charge on a Business Savings
What is $500.00
Two features can you use for debit cards in online banking
What is Pause your card and set up alerts
Share ways to verify a customer over the phone
Asking last four ss#, mothers maiden name and last transaction OR send the customer a Code through the RSA option
Explain our Hold Policy on large checks for an account opened more than 30days
What is available-$5,525 Next Business Day -Remainder Fifth (5 th) Business Day
What is the fee for an Official Check if a customer has a Signature Checking Account
What is FREE (normally 5.00)
On our Platinum and Capital what is the credit on the first order of business checks
What is $75.00
How many characters do you need for your password in online banking
What is Minimum of 8 characters and it must contain:
1 letter, 1 number, one capital and a special character
name the daily dollar limit on POS for Business and Personal
What is 5k for business 1500 personal
If a non-customer comes into the bank with an “On Us Check” for $6,000.00 what steps are needed
What is
/Verify the signature on the check matches the signature scanned into Insight/The check number is within sequence/The check has not been altered in any way/Valid ID is presented/Over the counter checks over $5,000.00 should be verified with the company prior to cashing/Create non customer in system and put in as transacting person
What are the interest tiers on our Money Market Account
What is $10-99,999.99 / $100K-499,999,99 & $500k and up
Name the rate earned on a Flex Checking
What is zero
List the steps for business customer to enroll into business online banking
What is Go to banknewvalley.com, enroll, click business. Fill in all the necessary information set up your Access ID and PSWD, questions and submit. Once Ops approves customer can then sign in and add sub-users (can take up to 24hrs)
How can a customer place a stop payment on a check written and what is the fee
What is the Customer can call place over the phone (signature still needed) in person or online banking (no signature needed) The fee is $25.00
Complete a domestic wire form correctly with information provided.
What is fill in the wire form with correctly and accurately with information provided by customer