Key Aspects of Customer Service
Effective service goes beyond transactions - it fosters trust and loyalty. What is this called?
What is Building Relationships
A warm greeting, eye contact, and genuine interest set a positive tone. What is this called?
What is Feeling Welcome
Persons or organizations that purchase and use a company's products and services are called?
What is external customers
What does the term "external customer" refer to?
What is persons or organizations that purchase and use a company's products and services.
Digital advancements empower customers with self-service options and instant communication channels. What is this called?
What is Adapting to Technology
Active listening and empathy help customers feel valued. What is this called
What is Being Understood
A collection of demographic information that explains who the customers are and what they want in terms of service is called a customer?
Good Service is Good Business, is an example of?
What is a service goal
Businesses must meet customer expectations for round the clock support. What is this called?
What is 24/7 Availability
Consistency and equality is service foster trust. What is this called?
What is Fair Treatment
Customers today demand service that is?
What is exceptional
Vendors, consultants, and departments within a company are all examples of?
What is internal customers
Tailoring experiences enhances customer satisfaction and retention. What is this called?
What is Personalization
Flexible choices empower customers and reduce frustration. What is this called
What is Control and Options
"You can't improve service without more people and a larger budget." This quote is an example of a service?
What is myth
Satisfied employees create positive customer interactions, reinforcing a company's service values. What is this called?
What is Internal Service Culture
What must businesses do nowadays on Facebook and Twitter and other social media?
What is businesses must engage proactively to manage their reputation and build customer trust.
"Our customers are #1" is an example of a?
What is service goal
which term best describes the type of customer service that today's customers expect?
A. exceptional
B. mediocre
C. problem-based
D. good
What is A - exceptional
How does a business avoid negative experiences for its customers?
What is quickly respond with clear communication and well maintained environments to enhance customer satisfaction.
The term ? refers to vendors, consultants, or departments within a company?
What is internal customers