interest
what does the V stand for in the rate?
Variable
what is the standard reward for a discover it card?
1%
what document has the steps to send a welcome kit?
Card Inquiries Procedures
can we ever release the full account number for an open account?
NO!!!!
what is the daily limit at an atm and when dose it reset?
500 12am et
how is the daily rate calculated?
we add up the balance at the end of every day and divide it by the number of days in the cycle
what is the limit for a first time redemption into checking account?
300$
what memo line do we look for to see if we don't have to send the documents?
Digital ffk sent and acknowledged
in what case can we disclose the card expiration date
never
what are the 5 main ways a cm can take a cash advance?
ATM, BANK, CASH INTO CHECKING, CASINO, CHECK
what is the difference between interest and residual interest?
interest occurs whenever the balance is paid in full residual interest occurs after the balance is paid in full
what are the 4 required talking points in the 5% disclosure?
“Earn 5% Cashback Bonus at Restaurants and Wholesale Clubs from now through June 30, 2023, on up to $1,500 in purchases. Activation is required.”
what will you never do on a normal welcome kit call?
send the card
can an authorized user give permission to a 3rd party?
no
is Venmo considered a cash advance ?
no
what information do we need to provide when telling the cm the remaining balance in a promo?
disclosure, current rate, go to rate, date of expiration, balance
can an AU take any actions related to CBB
no
when the account is less than 30 day old we must?
warm connect to credit ops
can an authorized user complete a bt?
yes
what must we say when talking about cash at check out
$120 every 24 hours.
what formula is used to calculate interest?
days in cycle X ADB X DPR
what is the standard reward for a more card?
- ALWAYS earn 0.25% cashback at Warehouse Clubs and Discount Stores
- Earn 0.25% cashback on first $3000 in other purchases, after this you will earn 1% cashback
- Tier structure will reset on your anniversary date
how many days do we q the account to send the card?
less than 30 days 3 days
more than 30 days 1 day
can we provide the RACF or name of another employee
no
when do cash advance start to accumulate interest?
immediately