ABC SOC Apps
It’s “Bravo” when this system is swiping correctly
Brivo
SOC Manager
Chris Hendry
If you want to experience something cool, hope that your lobby camera comes with this
MIC
These tickets stay in the queue because every shift is responsible for them
Monitoring
IF THE SISTER OF YOUR UNCLE IS NOT YOUR AUNT,
WHO IS SHE?
Your Mother
Notifications sent to appropriate people about relevant things (hint: if you don’t send it to Layla then you’ll probably get a Teams message)
RedFlag
Double Jeopardy: Security Site Director- JeffCo
Daniel Crews
10.41.28.100 is a site’s potential
IP Address
In-camera system health tickets and completed footage loss tickets are recorded on this tracker
DOH tracker
WHAT IS A EUROPEAN WHO FELL INTO THE RED OCEAN?
Wet
Alarm.com- when an alarm goes off at night, you must do this after you clear the alert in the system
Re-Arm Location
Security Cultivation Supervisor
Donna Dixon
Chris and Lucy can approve HR and management, but law enforcement approval must come with this
Subpoena
Temporary badge access for an AGM and GM cannot come from store leadership and must come from this person
Area Manager
WHERE DOES THE FIRE END AND THE SMOKE BEGIN?
This form will tell us what happened during our day (i.e. what stores needed us, what time I talked to someone, and who talked to the SOC at 10:00am)
Call Log
Who are the three (3) Regional Security Directors
James Pelham, SE
Jeff Palmer, SW
Richard Ross, NE
When we set 3 or more cameras together to cover a bigger area, this becomes one type of camera view
Pano
Alarm system health issues that we cannot resolve are escalated to
Hi-Tech
ON WHICH HORSES CAN YOU NOT RIDE?
Seahorse
An incident report, witness statement, screenshot of profile, police report number, and this form are required before reassigning this
Customer Ban Request
Both NE and SW Technical Security Specialists
Kevin Whalen-NE
Lorin Nakimura-SW
Monique Perales-NE
Double jeopardy:
I look like a basketball and can cover all areas of my court. Move me, turn me, rotate me. You never know what you’ll see.
Dewarping
Types of Zendesk ticket status submissions
New
Open
On-hold
Solved
Pending
THEY CAN NOT TASTE SUGAR
WHICH TASTE CAN CATS NOT ENJOY?