Dispatch
Rural, Suburban, Metro, & COF
SuperPods
System used to communicate with peers and leaders
Slack
Role that watches P1 through the lifecycle of the call
Metal Mover
CM
Calling Member
Call is on Delay
Code 1
Role Responsible for the first steps in the lifecycle of a call
Metal Mover
System used to add comments and assign driver.
Bringg
How often a member should be contacted on a P1
Every 15 mins
CS VC
Calling Shop, Verbal Copy
Call is Passing
Code 2
Role responsible for Keeping the Member informed and welfare checks.
Outbound
Window in D3 DI to see call details and Member information.
Master Call Detail Window (MCD)
When first contact should be made on a P1
Immediately
MMWC / OBWC / TSWC
Metal Mover Working Call / Outbound Working Call / Troubleshooter Working Call
Need Breakdown Location
Code 5
Role responsible for passing calls
Troubleshooters
System to see all calls, their status, and Total age.
Pinpoint Dispatch (PPD)
Needs to be contacted when RAP call information changes
RAP Desk
B/O
Backing Out
Need Tow Destination
Code 4
Keep the Promise, Get the call to the next status, Collaborate proactively with service providers, support the member experience.
Four Key Dispatcher Responsibilities
Window to find Service Provider comments and open calls.
Truckload
3 pieces of information needed to complete rap call.
Vin, Odometer, License plate
Truckload
Service not Covered
Code 7