Abbreviations
RES
Residence
What does a P1 clearing code mean?
Normal Service Rendered
Will we send out service for non members/members out of entitlements for P1 situtations?
Yes
CDX B
Classic
Limo
Not Covered
IFO HOSP ENT
In Front of Hospital Entrance
What does it mean if we see a clearing code of "BA?"
Battery Installation
What is the only P2 situation we will send out service for, no matter what membership status they have?
CDX P
Plus Member
Cargo Van (No back seats)
Not Covered
UTL MBR
Unable to Locate Member
If we see a "P2" clearing code, was an entitlement taken from the mbr?
No
What should we always be offering on Priority Calls?
PD
(Document the response in the comments)
CDX C
Refer Commercial
Premier Member in CA needs a Moped scooter towed.
Covered
VEH in back PL
Veh in back PL
Under a "P6" clearing code, what was sent out at no additional cost to the mbr?
A second truck to assist with service
If a mbr is in a bad part of town and feeling unsafe what is the procedure and does it qualify as a P2?
No. Offer PD, document that mbr feeling unsafe and the reasons why.
CDX R
What is Plus RV Member
Bicycle tow under Classic membership
Covered
DRV ER and will COA
Driver is en route and will call on arrival
What clearing code is used for AZ Metro Battery Warranty Service? Is an entitlement taken?
WA/No
What priority do we use if there was a mistake on AAA's end, causing delay or impact to service?
R2
(Duplicate call, document heavily details explaining AAA error, and reach out to nesting chat before putting R2 priority)
CDX X
Call the home club to check status of mbr before sending out any service.
Premier mbr in AZ has a Harley that ran out of gas.
Not Covered