Battery Service
Length of AAA Battery Warranty
3 years/36 months Janurary 1, 2023 or 6 years before Dec 31, 2023
Level of Membership that requires member to pay for fuel.
Classic
Number of miles a Plus level member is entitled too.
100 miles
004
Southern California
Two Resources used to Access CTS.
Protocol Tool (Enter mbr complaint)
Pinpoint (ERSA tab; Open CTS complaint)
When does a Battery Warranty reset?
Whenever money is exchanged
(New battery or a warranty replacement in the last 3 years)
What level of membership in needed to cover a tire change on a RV out of AZ.
Plus RV
Number of miles a Classic level member is entitled to when towed to a COR (Club Owned Repair)
10 miles
260
Washington
Do we submit CTS cases for damage claims?
No
(We refer to shop that rendered service. If shop is not being compliant, mbr can fill out damage form from website. This protocol also extends to affiliate mbrs)
Member out of entitlements in AZ has a battery under warranty that needs to be replaced. What procedure do we follow?
Process in D3 as a normal installation or warranty call
(This includes taking the cash symbol off)
Level of Membership eligible for a certain amount of reimbursement consideration on their windshield replacement? What is the amount?
Premier/$50
Does each associate on a Premier membership get a 200 mile tow?
No, it is one per membership per year.
177
Oregon/Idaho
Refer to their home club. We do not file cases for affiliate members.
Does the initial installation of a battery take an entitlement in California?
Yes
States that provides Plus RV.
Utah and AZ
If a 004 member is broken down in our area, and shows a CDX code of B, how many miles are they covered for? What do we advise the member of if they tell us they are covered for more?
5. We adv the mbr that our club policy covers them for 5 miles, and that they can submit for RC with their home club for remaining miles.
(They will still have to pay our driver for OM over 5 miles)
006
Colorado
If a member has an existing case, and they call back to give additional info or are needing an update, who do we warm transfer to?
Member Experience
Member in CA has a cancelled membership, but needs his battery replaced under warranty. What is the procedure and what do we advise?
Refer to the closest LSP. Adv the mbr of possible charges that the LSP will discuss with them.
(One of two scenarios we can refer to COF for)
(Battery is covered under warranty, not the service itself)
The number of dependents allowed on a membership, excluding the primary.
7
What do we reference when towing an affiliate premier member who has an RV?
Check CDX Lookup results in D3 for specific RV, Motorcycle, Locksmith and mileage coverage by club.
014
CTS stands for..
Comment Tracking System