Find Me!
The Privacy Officer here at the Student Healthcare Center.
Who is Christopher Wong?
These SHC employees are encouraged to look for opportunities to improve performance in their areas and to participate in Quality Improvement Studies
What is all SHC employees?
This department addresses the acute needs of students experiencing: academic stress, depression, sexual assault, anxiety, alcohol and other drug dependence, eating disorders and more.
What is Wellness Exchange Office or Hotline?
This is the most effective infection control measure to prevent the transmission of infection
What is Hand Hygiene?
This is a document that gives information for handling chemicals and hazardous substances.
What is Safety Data Sheets (SDS)?
In preparation for the upcoming AAAHC survey, list two housekeeping items to keep in mind during the survey:
•Remember to wear your name badge at all times
•Dress according to the SHC dress code
•Do not eat or drink in work areas
•Make sure any papers with student personal health information are securely filed/stored
•Make sure a privacy screen is on your computer and lock your screen if you step away
•You have an SHC handbook on SHC Connect you can refer to if needed
•Policies and Procedures can be found on SHC Connect,
List at least two Quality Improvement Projects recently completed or currently underway at the NYU SHC
Reducing complaints about telehealth visit.
Improving the gowning process for intimate visits.
Improving immunization follow up for Hep A
Utilizing Standardized patients to improve care
The national regulatory body that oversees workplace and patient safety
What is OSHA?
A Patient who would like to provide feedback on their visit. The modalities of providing feedback are present in three ways.
What is send an e-mail to health.feedback, answer and provide a free text in the patient satisfaction survey and contact patient advocate/Najah Vann?
To keep a safe amount of medications and patient supplies, we check our patient care areas monthly for
What are expired medications and supplies?
What is credentialing?
The NYU SHC has been accredited since 2005 and has been reaccredited numerous times. The AAAHC Accreditation lasts for X years.
What is 3 Years?
Equipment or Specialized clothing worn to minimize exposure to hazards that cause serious workplace injuries and illnesses (Such as face masks, lab coats, gloves).
What is Personal protective equipment (PPE)?
This is a document which outlines what patients can expect from the SHC while they are a patient as well as what is expected of patients of SHC. This document is posted throughout the SHC as well as on the SHC website.
What is Patient Rights and Responsibilities?
You receive a call from the professor of a student asking to verify the student illness for which they were treated. You know that to divulge such information would be a breach of....
What is HIPAA?
Charts reviewed annually by at least one similarly licensed provider to identify trends and patient safety concerns. Also a requirement of AAAHC for accreditation.
What is Peer Review?
During the AAAHC survey, you are approached by the surveyor and do not know the answer to their question. The next steps is:
What is remain calm and tell the surveyor where the information can be found or who would know the answer to their question?
This morning while drawing blood, you were exposed to patient blood after sustaining a needlestick. After initial evaluation of the exposure, the next step to take is.
What is complete an Incident Report?
A patient is seeing one of the providers in your area and you realize that they are having difficulty understanding their discharge instructions. There are no SHC staff members that are able to speak their language. The SHC has a telephone translation service available (Language Line). The information is found here.
What is in PNC References or SHC Connect Policy & Procedure A1.36 - Interpretation and Translation Services?
The student who wants a flu shot doesn’t say they are allergic to eggs, and the first nurse forgets to ask – but a second nurse does. This information changes the outcome for the student. This type of event is known as...
What is Near-miss incident/event?
The off sites (domestic satellite offices) follow a different set of policies and regulations than the Washington Square campus. (True or False)
What is false? The off sites follow the same policies as Washington Square
The NYU SHC uses the Institute for Healthcare Improvement quality methodology. When carrying out a quality improvement study, the acronym PDSA stands for -
What is Plan (Plan the test or observation and data collection) > Do (Try out the test on a small scale) > Study (analyze the data and study the results) > Act (Implement new initiatives)?
Patients who require a transfer to a higher level of care, but refuse the transfer or mode of transportation that the provider feels is necessary for patient safety, will be asked to sign...
What is a Refusal to Submit to Treatment form?