You May Be Wrong But You May Be Right
Is that Safe?
Whatever
Do it Better
Don't be Dirty
100

This is a document which outlines what patients can expect from Surgical Associates (SA) while they are a patient as well as what is expected of patients of SA. This pamphlet is present on the tables in the waiting room as well as on the SA website.

What is Patient Rights and Responsibilities?

100

This is a document that gives information for handling chemicals and hazardous substances and is abbreviated as SDS; SDS are located in Medtrainer.

What is Safety Data Sheet?

100

This group of administrators is responsible for all areas of operation and performance of Surgical Associates

What is the Governing Body?

100
Members of this group have been trained to provide support and coaching for SHC staff members who are interested in Quality Improvement Projects.
What is the Quality Advisory Group
100
This Must Be Done Before Patient Contact, After Patient Contact, Before an Aseptic Procedure, After Removing Gloves (PPE), Before Eating, After Using the Restroom
What is Hand Hygiene
200
A patient is seeing one of the providers in your area and you realize that he is having difficulty understanding his discharge instructions. There are no SHC staff members that are able to speak Armenian.You know that the SHC has a telephone translation service available (Language Line). You know that you can find the information in this location.
What is on the" I" Drive and under PNC References
200
These two identifiers must be verified with each patient encounter
What is Name and Date of Birth or Name and N#
200
You receive a call from the professor of a student asking to verify the student illness for which he was treated earlier in the day. You know that to divulge such information would be a breach of :
What is HIPAA
200
These SHC employees are encouraged to look for opportunities to improve performance in their areas and to participate in Quality Improvement Studies
What is all SHC employees
200
This is the most effective infection control measure to prevent the transmission of infection
What is Hand Hygiene
300
A Patient who would like to lodge a complaint about their care can speak to the department manager, contact the patient advocate or
What is send an e-mail to health.feedback
300

To make sure that we keep a safe supply of medications and patient supplies, we check our patient care areas monthly for

What are expired medications and supplies or outdates.

300

This is an error or almost event that did not reach the patient either because the error was recognized, intercepted or it did not reach the patient by chance.

What is a Near Miss?

300
You are interested in tracking the number of students who fill their prescriptions prescribed for asthma and would like to this as a Quality Improvement Project . Your next step is to
What is discuss the project with your manager
300
A patient is checking in for his Primary Care appointment and he tells you that he has a high fever, cough and a rash. You know that the next two things you will do are to:
What is give him a respiratory mask to put on and isolate him in an exam room
400
Additional supplies of medications can be obtained in this manner when the pharmacy is closed.
What is looking for the supply in other departments. Only the pharmacists can dispense medication from the pharmacy.
400

When you hear this code called, you will know that there is a fire.

What is Code Red?

400

These must be kept locked up and cannot be pre-signed or post-dated.

What are prescription paper and prescription pads?

400
These are some of the Quality Improvement Projects currently underway in SHC Primary Care
What are Use of Antibiotics with Mono, Positive TST follow up, Tdap Updates, Centor Criteria, Pneumococcal Vaccine, Hand Hygiene
400

This morning while assisting in a procedure, you were exposed to patient blood after sustaining a needlestick. These are the next steps.

What is Contact Team Lead/Manager, contact occupational health, fill out safety form?

500

Providers must discuss the patient diagnosis, treatment plan, any available options for treatment with the patient as outlined in this document

What is Patient Rights and Responsibilities

500

When you hear this emergency code paged overhead, you know that there is a medical emergency

What is Code Blue?

500

During the AAAHC survey, you are approached by the surveyor and do not know the answer to his question. What do you do?

What is remain calm and tell the surveyor where the information can be found or who would know the answer to her question.

500

Charts are reviewed for quality of care and documentation either in a discussion or using a template; the primary goal of this activity is to improve the quality of care and safety of an organization and is mandated by AAAHC for accreditation.

What is Peer Review

500
During flu season, you know that influenza is spread by droplet transmission and can be spread up to this distance.
What is 6 feet
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