You may be wrong but you may be right
This is a document which outlines what patients can expect from the SHC while they are a patient as well as what is expected of patients of SHC. This document is posted throughout IHC as well as on the islclinic.com website.
What is Patient Rights and Responsibilities
This is a document that gives information for handling chemicals and hazardous substances and is abbreviated as MSDS.
What is Material Safety Data Sheet
This group of administrators is responsible for all areas of operation and performance of the IHC
What is the Health Board?
This acronym helps you remember what to do if you notice a fire.
What is RACE? (Rescue - Alarm - Confine - Extinguish/Evacuate)
A patient is seeing one of the providers in your area and you realize that he is having difficulty understanding his discharge instructions. There are no IHC staff members that are able to speak Armenian. You know that the IHC has a telephone translation service available (Language Line). You know that you can find the information in this location.
What is the intranet.
These two identifiers must be verified with each patient encounter
What is Name and Date of Birth.
You receive a call from the professor of a student asking to verify the student illness for which he was treated earlier in the day. You know that to divulge such information would be a breach of :
What is HIPAA
This is used to quickly identify the meaning of a code.
What is the Emergency Color Code card?
A Patient who would like to lodge a complaint about their care can speak to the department manager, contact Dominic or
fill out a comment form.
To make sure that we keep a safe supply of medications and patient supplies, we check our patient care areas monthly for
What are expired medications and supplies
This is an error or almost event that did not reach the patient either because the error was recognized, intercepted or it did not reach the patient by chance.
What is a Near Miss
This code is used for disruptive behavior.
What is Code Purple?
When you hear this alert called, you will know that patient assistance is needed.
What is Code Yellow
IHC's Quality Improvement Coordinator
Who is Dominic Trujillo?
When you hear this emergency code paged overhead in IHC, you know that there is a medical emergency
What is "Code Blue"?
During the AAAHC survey, you are approached by the surveyor and do not know the answer to her question. What do you do?
What is remain calm and tell the surveyor that you will find the answer or someone who will know it?