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What is Sutter Health's Values
Excellence, Curiosity, Teamwork, Compassion, Inclusion and Integrity.
How are patients informed of their rights?
Patient Rights and Responsibilities are posted in visible areas at each facility (typically the lobby or entrance).
What is the smoking policy at SVMF?
Smoking is not permitted at SVMF (facilities and grounds). It is every staff members’ responsibility to inform patients and visitors that care centers are smoke free and that they may not smoke on the premises.
How do you ensure patient privacy and confidentiality?
Patient information—whether on paper or in the computer—is strictly confidential. Access only what’s needed for your job. Never discuss patient details in public areas or online. Share information only with authorized personnel involved in care. Breaches may lead to disciplinary action, including termination. All employees sign a confidentiality agreement during orientation. Refer to HIPAA and IT Security policies on PolicyStat.
What do you do during an earthquake?
During:
What is a Code Blue?
CARDIAC OR RESPIRATORY ARREST
What is a Code Red?
FIRE/SMOKE
What is a Code Orange?
HAZARDOUS MATERIALS SPILL OR INCIDENT
What is a Code Yellow?
BOMB THREAT OR SUSPICIOUS DEVICE
What do you after an earthquake?
After:
What is a Code Triage?
INTERNAL/EXTERNAL DISASTER EVENT
What is a Code Pink?
INFANT MISSING OR ABDUCTION (<2 yrs old)
What is a Code Purple?
MISSING OR ABDUCTED CHILD/ADULT (>2 yrs. old)
What is a Code Gray?
COMBATIVE PERSON
What is a Code Silver?
NON-FIREARM WEAPON/HOSTAGE SITUATION
What is a Code Silver Active Shooter?
FIREARM WEAPON/HOSTAGE SITUATION
What is a Code Lime?
SUTTER ELECTRONIC HEALTH RECORD (EHR) DOWNTIME
What is a Medical Alert Rapid Response?
Activated when a patient shows early signs of deterioration (e.g., abnormal vitals, confusion). Goal: prevent cardiac/respiratory arrest.
Code Blue: Activated when a patient is unresponsive, not breathing, or has no pulse. Goal: resuscitate.
How would you report a workplace safety concern?
Workplace safety concerns can be reported by contacting a supervisor or notifying your Safety Manager, Safety Specialist/Coordinator or Human Resources.
How would you report a patient safety concern?
An incident report should be completed electronically via PSR (Patient Safety Reporting)
How would you report a compliance concern?
All compliance issues can be reported directly to the Compliance Officer. Or you can report compliance issues to your supervisor, the Human Resource department, or the Risk Manager depending on the concern. All compliance concerns will be treated confidentially. You may anonymously report a compliance issue through the Confidential Message Line offered by Sutter Health at 1-800-500-1950.
How would you report a suspected HIPAA violation?
Report privacy issues to your Privacy Officer.
What does AAAHC stand for?
Accreditation Association for Ambulatory Health Care
What do you do when a piece of equipment malfunctions?
Pull the equipment from service.
Contact the appropriate department:
What is your role in patient safety?
Support staff help create a safe environment by using Error Prevention Tools, communicating clearly, and staying focused on tasks. They Speak Up for Safety, support teammates, and help build a culture where everyone feels safe to report concerns or mistakes. Their actions directly support Sutter’s goal of zero harm to patients and staff.