Patient complaint/complement cards are available at the front desk and routine patient satisfaction surveys are distributed monthly.
What is patient feedback
100
In the event that a patient is identified with a potentially communicable disease or infection: the patient is placed in a private room (Exam #6) near an alternate exit. The door is to remain closed and nursing staff are instructed to follow appropriate transmission based precautions.
What is an Isolation Room
100
These items are located; next to exam #16, next to exam room #9, across from exam room #2, Physical Therapy/Chiropractic front desk, Conference Center lobby, procedure room hallway, rear exit near stairwell.
What is fire extinguishers
100
How do you report incidents or near misses?
Incidents or near misses should be reported directly to department managers and can also be reported online.
100
This model of care can be described as: Comprehensive
Patient Centered, Coordinated, Accessible, & Quality/Safety focused.
What is the Patient Centered Home Model
200
Only accessing a patient’s medical record when there is a “need to know.” Never discussing patient information in public areas. Maintaining confidentiality of patient information when talking on the telephone or at the computer. Signing off the computer when finished.
What is patient confidentiality & privacy or HIPAA?
200
Respiratory Hygiene and Cough Etiquette are encouraged for any patient presenting with signs and symptoms of respiratory illness. Patient’s presenting to the clinic with respiratory or other contagious symptoms are provided a mask. Materials for adhering to Respiratory Hygiene and Cough Etiquette are readily available; hand sanitizer, masks, and tissues are located upon entering the clinic, front desk counter, and in exam rooms. Front desk staff are positioned so that 3 feet of space is maintained between themselves and persons checking in
What is minimizing the spread of any
potentially communicable disease or infection
200
The acronym R.A.C.E., is used for what type of emergency.
What is Fire
200
Patient Rights Form, Disclosure Form(HIPAA), Consent to Treat Form, and Advanced Directives Sheet.
What are new patient registration forms
200
I am a red binder located in the Health Center Manager's office. I contain information on what Bloodborne pathogen exposure, TB infection control, medical waste, hazardous chemicals, and general workplace saftey. What am I
What is the OSHA manual or OSHAGUARD
300
Staff should attempt to help the patient with his or her concerns. If further assistance is required, the patient will be referred to a manager.
What is resolving patient complaints or concerns.
300
This area should be neat, tidy, and free from food, and uncovered drink.
What is your work station
300
What type of occurrence requires you to:
Remove everyone from the immediate area
Consult the Safety Data Sheets (SDS)
Notify your manager/supervisor.
What is a chemical spill
300
It allows patients to indicate their wish for health care in case they become involved in an end of life situation or are unable to speak for themselves. It is given to patients at the time of registration.
What is an Advanced Directive
300
These are required to reliably identify the individual as the person for whom the service or treatment is intended and can include: name, an assigned I.D. number, telephone number, or other person specific identifier.
What is 2 Patient Identifiers
400
Patients have access to this service when the clinic is closed. This service can reached by calling the LWHC number (425) 216-0550 and choosing the “Nurse Advice” option.
What is After Hours Care
400
You should do this task:
Before and after direct contact with patients.
Before any aseptic technique.
After contact with body fluids, non-intact skin, mucous membranes, wound dressings.
When hands that have contacted a contaminated body area will subsequently contact a clean site.
After contact with high-touch environmental surfaces in the vicinity of the patient.
After removal of gloves.
Before eating.
After using the restroom.
What is hand hygiene
400
These items are located in the Lab and Procedures Rooms. They are capable of flushing eyes with tepid water for 15 minutes and are inspected weekly. Should you need to use this item it will be important for you to notify your supervisor.
What are Eye Wash Stations
400
We help people get, stay, and be well.
What is the Premise Mission Statement
400
This task is assigned to a designated front desk employee. Once this task has been ordered by a provider, entered into PRIMESUITE and faxed it is followed up on at 30 day & 90 days to check status. Currently a new workflow that tracks this process electronically is in the process of being developed.
What is referral tracking
500
PROPIO provides 24 hour telephone assistance for patient's that require what type of service?
What is language interpretation
500
This item is used to wipe down equipment, including desks, tables, B/P cuffs, O2 sensors, stethoscopes, keyboards, and any high touch surfaces between patient use and requires a 2-minute contact time to kill germs.
What is PURPLE Top Sani-Cloths
500
This activity requires the use of a paging system on the phone. It is activated by dialing 600 and requires user to speak into the receiver to make what kind of announcement?
What is an Emergency or Code announcement.
500
I am Respectful
I am Engaged
I am Courageous
I am Innovative
I am Accountable
I am Ethical
I am Quality Focused
What is Premise's Cultural Beliefs statement
500
I am a large orange binder located in the Health Center Manager's office. I contain information on what to do in an emergency or disaster and include such topics as: Earthquake, bomb threats, and severe weather. What am I?