Policy & Procedures
When should you notify your supervisor about a planned absence?
As soon as possible
What is one task to complete before a program starts?
Set up equipment and materials
What tool is used to evaluate program quality and staff performance? What should staff expect during this tool?
Quest 2 Evaluations - Observation, feedback, and a debrief session
Can staff wear earbuds during setup time? Why or why not?
No, it may interfere with supervision and safety
Why is it important to communicate clearly with coworkers during a shift?
To coordinate responsibilities and maintain a smooth program
Where are completed IR/OR forms stored at each site?
In designated site-specific storage (varies by location)
What is one way staff can show leadership during a shift?
Take initiative to solve problems or support others
Why is it important to understand age group characteristics?
To design programs that meet developmental needs and interests
What are the expectations around smartwatches at work?
Acceptable if not connected to phone and not distracting
What should staff do if they receive unclear instructions from a supervisor?
Ask clarifying questions respectfully to ensure proper execution
What is the consequence of repeated unexplained absences?
Progressive disciplinary action
A participant falls and scrapes their knee. What should you do first?
Provide basic first aid and complete an Injury/Illness Report
What feedback do Quest 2 evaluations provide?
Strengths, areas for improvement, and alignment with HIGH FIVE principles
Where can corporate trainings be found?
My Learning Connection
What should staff do if they receive a complaint from a parent?
Listen respectfully, document the concern, and inform a supervisor
What must be avoided when submitting a schedule change?
The change must not result in overtime for any staff
What is one way to make a program inclusive?
Adapt activities to meet diverse needs
What should you do if a participant needs help while you're completing another task?
Prioritize participant needs and ask for support from a coworker
What is the process for reporting an absence outside regular business hours?
Contact the Stand-By Supervisor if outside regular hours (4:30 PM – 8:29 AM, weekends, holidays).
How can staff mentor new team members?
Share knowledge, offer encouragement, and model best practices
How can different roles support each other during busy program times?
By sharing tasks, assisting with setup/cleanup, and communicating needs