CLIENT SERVICE 💬
Clear explanations, written estimates, and informed consent
What supports client trust and transparency?
A plan for triage and immediate stabilization
What are emergency protocols?
A consistent, team-based approach to treatment
What is standardized patient care?
A sterile, controlled environment
What is a surgical suite?
Clean, organized, and properly equipped exam rooms
What are compliant examination facilities?
A written estimate provided before treatment begins
What is required client financial communication?
Determining which patient needs care first
What is triage?
Documented treatment plans and follow-through
What ensures continuity of care?
Written procedures for surgical prep and recovery
What are surgical SOPs?
Proper lighting, ventilation, and cleanliness
What supports safe patient examinations?
A documented conversation when treatment plans change
What is ongoing client communication?
Written procedures for urgent or after-hours cases
What are emergency and critical care SOPs?
Reducing fear, stress, and anxiety
What is low-stress handling?
Monitoring patients before, during, and after surgery
What is perioperative monitoring?
Maintained and functional equipment
What ensures accurate examinations?
Viewing concerns as opportunities for improvement
What is AAHA’s approach to client complaints?
Why staff must know emergency procedures
What is patient and staff safety?
Recording assessments, treatments, and outcomes
What is proper medical record documentation?
The reason aseptic technique is required
What is infection prevention?
Cleaning rooms between patients
What is infection control?
Everyone in the hospital
Who is responsible for the client experience?
Stabilization before full diagnostics
What is initial emergency care?
Escalating concerns when a patient’s condition changes
What is proactive patient monitoring?
Clear post-operative instructions and follow-up
What ensures safe surgical recovery?
An environment that supports comfort and safety
An environment that supports comfort and safety