START YOUR ENGINES
WHAT IS THE NAME OF THE MAINTENANCE SOFTWARE THE SHOP TEAM USES?
MAXTRAXX
Alaskans jokingly state the ________ is the state bird
Mosquito!
WHAT IS THE NAME OF THE RENTAL SOFTWARE WE USE?
SOFIAC OR RENTANIUM
What key point have we been discussing all week?
Efficiency!
What’s one way team members can live the value of Teamwork?
multiple answers accepted!
WHICH LOCATION IN THE VEHICLE SHOULD KEYS BE PLACED?
DRIVER'S SIDE VISOR
WHILE DETAILING IN WHITTIER, WHY DID MCKENNA ONCE HAVE TO STOP AND GET IN A VEHICLE?
BECAUSE THERE WAS A BEAR IN THE PARKING LOT
What is one of the final steps before a vehicle is rental ready? (any time of year)
A final inspection/aka quality check!
True or False: The company’s mission focuses more on customer satisfaction than on upselling vehicles.
TRUE
WHAT DO KRA AND KPI STAND FOR?
KEY RESULTS AREA AND KEY PERFORMANCE INDICATOR
2011
WHAT HAPPENS ALMOST EVERY WINTER THAT LEADS TO US RECEIVING MORE RENTALS COMPARED TO OTHER COMPANIES?
EXTREME COLD BECAUSE OTHER COMPANIES DONT WINTERIZE THEIR VEHICLES
What is the primary source of our high-quality applicants who have long term retention? (not a website or event)
Referrals!
WHAT IS OUR MISSION?
DELIVER OUTSTANDING VEHICLE RENTAL EXPERIENCES BY CULTIVATING A GROWTH ORIENTED TEAM THAT PASSIONATELY SERVES THEIR INTERNAL AND EXTERNAL CUSTOMERS WITH EXCELLENCE
THE DIRECTION OR DESTINATION WE ARE HEADING TOWARDS IS CALLED WHAT?
VISION!
WHAT MAKE AND MODEL OF SEDAN DID THE COMPANY MAINLY HAVE IN 2019-2022?
FORD FOCUS
What city represents the farthest in-state transport trip we’ve ever completed?
Juneau!
In the middle of winter, what’s the team’s favorite thing to find inside a recently returned vehicle?
That it is still warm!
WHAT IS ONE OF OUR TOP PRIORITIES DURING BUSY TIMES IN THE SEASON? (MULTIPLE ANSWERS ACCEPTED)
MULTIPLE ANSWERS ACCEPTED
What hyphonated words describes how the team can best approach problems or challenges?
solution-oriented!
What is the first photo in the Record360 process?
Instrument Cluster showing fuel level, mileage and oil life (doors closed, engine running)
What is the largest national park in the United States, located in Alaska?
Wrangell–St. Elias National Park
How many company vehicles are currently on the dirty line? (closest without going over)
18
WHAT ARE THREE OF OUR CORE VALUES? (MULTIPLE VARIATIONS ACCEPTED)
Customer Experience
Team Work
Excellence
Safety
Accomplish the Goal
Integrity
Accountability
Flexibility
WHAT IS OUR VISION?
A unified AAR team equipped with the tools necessary to live out our Mission, Values, Culture, and KRAs with excellence.