Plans and Pricing
This plan includes only the Remote Access features and Safety and Security features, it is $41.99 per month.
What is the Essentials plan?
This feature allows you to get a tow, emergency fuel delivery, a battery jump or help with a flat tire.
What is Roadside Assistance?
This call type is for when a member calls in to enroll, but the vehicle is still under the previous owner's name. We would go to Provisioning and then Enrollment.
What is a Second Owner Enrollment?
This document allows you to see your current MTD, ask questions and review your CSAT scores.
What is Team View?
This brand was founded in 1996 and is a provider of Emergency Services for those driving GM vehicles.
What is OnStar?
This plan comes with the Remote Access features and unlimited data, it is $26.99 per month.
What is The Connected Vehicle Plan?
This feature allows you to share some of your safety features with 7 friends or family members, it also allows you to take OnStar on the go with you.
What is The OnStar Guardian App?
The vehicle status shows In-Setup and the member mentions that they just left he dealership, the name on the account matches. We would go to technical services then Reactivation to send the signal.
What is a Pre-Enrollment?
This policy states that the maximum time you are allowed to miss in ABAY is 16 hours.
What is The Attendance Policy?
This team handles turn-by-turn navigation, non-emergency roadside assistance and vehicle diagnostics.
What is The Member Services Team?
This plan includes the Remote Access, Safety features and unlimited data, it is $51.99 per month.
What is The Premium Plan?
This feature allows you to use your phone to command the vehicle such as start and stop, flash the lights, beep the horn, and run a mini diagnostic report.
What is The My Brand App?
This tab will show you what services the member previously had on their vehicles as well as when those services were active.
What is The Plan Tab?
This is required on every call where the member says no to your lead offer and is meant to resolve a members concern or reason for saying no.
What is The Rebuttal/Second Offer?
This team handles calls where the member wants to cancel a plan on a vehicle that they still own.
What is The Member Loyalty Team?
This plan allows members full access to their My Brand app but does not include any other features, it is $16.99 per month.
What is The Remote Access Plan?
This feature is provided by AT&T and allows you to keep 7 devices connected to the internet while on the go, it also allows you to use in vehicle apps (if capable).
What is Unlimited WIFI?
This tab can be used to see the members current method of payment, their mailing address and other personal details.
What it the Account Profile Tab?
This policy states that we are to have no pens/paper on our desks, no other person in the room, free place from background noise or distractions and no cellular device/smart watch/recording devices with us while working.
What is The Clean Desk Policy?
This process should only be done when a member states they do not want any sort of OnStar hardware activated and will then place the vehicle in an inactive state. This process must be brought up by the member and we should never be the first to mention it as an option.
What is Declining Services?
This plan allows members access to all of our emergency services for MY24 and older vehicles, it is $31.99.
What is The Safety and Security Plan?
This feature can assist members if they are ever in a flash flood, snowstorm, or other crisis situation. An OnStar advisors can assist with emergency services, finding an open gas station or finding the best route away from the area.
What is Crisis Assist?
This button allows us to see what features the member has used and how often they have used the features. The button appears on the plan tab.
What is The Usage Button?
This site allows you to view your time, review your monitors and review any upcoming events.
What is BMS?
This offense includes proactively declining services, reading improper/incomplete disclosures, bundling services (AKA stating the member needs MOP to get 3 months on us). This offense is very serious and can result in termination.
What is Fraud/Misconduct?