Features
A free feature that allows a subscriber to make and receive calls over a Wi-Fi connection.
Wi-Fi Calling
True or False
You can check the status of an OTA/RSA in OPUS
What is true?
A system used to verify and set commitments.
What is Clarify?
OTP
What is One Time Pin?
Tool used to validate AT&T support personnel calling in for assistance.
What is AVT?
A $10 international feature that does NOT apply to usage on a cruise ship.
What is a International Day Pad (IDP)
The main screen to show account information such as phone number, name, address, email, FAN number Ban number, etc.
What is the Customer Summary?
A system used to verify verification by using either the customer's name, email, or phone number.
What is SheerID?
PPU
What is Primary Place of Use?
(Will also take Pay Per Use)
Tool used to check and see if a device is listed on the blacklist.
What is the DLC tool?
A feature that applies coverage for a lost, stolen and physically damaged device, excluding accidental damage from handling.
What is insurance?
(Will take AT&T Protect)
Section where you will change imei, iccid/eid, order products, or see the current sim type.
What is the equipment section?
A system used to make account changes such as rate plan change, adding/removing features, or changing equipment. You can also process a payment and see recent purchases.
What is Opus?
SIT
What is Stolen In Transit?
A Tool that allows you to verify the current service provider.
What is Pears?
A Free feature available for all subscribers, that requires an app download. Used to block unwanted calls.
What is Active Armor?
(Will take AT&T Call Protect for half the points)
Section where you would add features, change plan, delete future dated plans, check upgrade eligibility.
What is the service section?
System used to view account information and view billing details.
What is Telegence?
POP
What is Place Of Purchase?
Tool that provides information about a device and how to use it.
What is the Device Support Tool?
International feature that can remain on the account for 30 day or be set for monthly recurring with one of the features having a minimum rate of $.35 per minute to talk.
What is International Passport?
What system within opus allows you to process a payment for upgrades, or paying off an installment?
What is Callvu?
System used to verify permissions that end users have. View Company contacts, and see custom plans allowed for the account.
What is FAST?
PUK
What is Personal Unlocking Key?
(Will take sim unlocking key)
A Tool that is used to assist agency PSE admins with managing talk groups, users and licenses.
(Hint: the tool is used for a service provides instant communication between individuals and groups at the push of a button)
What is PTT Admin Tool?