Name that Product
SOP & Policies
Name that NewsLetter
Job Inquiries
ABB Labs Misc
100
What is the brand and Stock Code for a 1.67 with more of a standard/basic AR?
Prime - AC6
100
Must be sent via email when requesting to return STK/OP Uncut lenses
RA Request
100
What date did Techshield Blue AR become available in the following brands?
➢ DEL 5.0
➢ Shamir
➢ Traditional SV (SVDO
Friday March 4, 2022
100
Looking at 13890487, what lab is running the lenses and what should have been the standard date of receiving the lenses back?
ABB Labs Michigan / 3/18 pending QC
100
Where do all Stock uncut returns go? What is the address?
ABB Optical Group – ATTN STOCK LENS RETURNS
4 Skyline Drive
Hawthorne, NY 1053
200
What design was created to match the patient's visual age?
Autograph Intelligence
200
What Stock Manufacturer's warranty includes the following:
Lens foil wrappers that have been opened cannot be returned for credit outside of warranty credits
HOYA / VISION EASE
200
What newletter dates did we include this reminder?
"To effectively assist our customers, we must take a moment to review the “Keyed Comments” section. This will avoid us providing erroneous information and eliminate any escalations to Resolutions or/and the LAM/LAA team.
1/18/24 & 10/20/23
200
Why was redo 13982633 placed at no charge if it was an upgrade from transitions to Polarized? What was the original job cost and the redo job cost before the 100% discount?
Because the account is charged more for transitions vs polarized. $91 vs $81
200
Can we order a Flat Top 35 Trivex Clear?
No / Trans Gray only
300
What CR39 stock lens can i get in photochromic brown? If I wanted AR what standard AR could we add if the lens is available in the RX OP Selection?
TGS39 / Claris
300
What lenses are NOT approved for VSP? What is the exception?
Digital 5.0 and Digital Master Series are not VSP Approved / D5.0 Flex products can be ordered as Lab Choice.
300
What date was the reminder that TSH Blue AR was being produced in ERL & HAW?
Friday February 25, 2022
300
Why hasn't 13931719 started production? What template would you use to inquire? What is the ETA? Where is this running?
Lenses on Order / LOO Template / Once arrived should ship within 4 business days (including the 1 day turnaround from Lab to Lab) / Running at ERL
300
If I am sending a MI update to HAW and it is VSP, who gets included?
LabTech Res and DM
400
What digital bifocal is ideal for patients transitioning to PAL?
Ethos Plus 14 or 18 (Ideal for bifocal wearers transitioning to PAL)
400
What Varilux Product is not available to order at ABB Labs?
Varilux XR
400
What are the two reasons we need to check for UBSB/MI Logs
1. It will ensure the lab is able to move the job into fabrication in a timely manner and will avoid any further delays.
2. Some accounts are difficult to get in touch with, whether Tech Res is unable to get them on the phone initially or the account does not frequently call into customer service.
400
Reviewing the audit trail on job 13917614, What day and time was the job updated to hold status and when was it removed?
Updated on 3/14 @ 12:13 & Released on 3/14 @ 12:43.
400
On 13975297 what design and material was originally requested and what did they enter initially based on the audit trail?
FT35 Trivex Clear / FT35 trivex transitions gray
500
Name the Everyday designs in Shamir that are comparable to the GPal.
Spectrum, First PAL, Element, & Genesis
500
What Varilux designs are traditional and not digital lenses?
Varilux Comfort / Physio/ Physio Short
500
What OP Stock Lenses (type only) were discontinued effective 11/28/22? What were their replacements?
Discontinued:
Crizal Sapphire UV/Alize UV/Transitions with matching Crizal coatings
Replacement: Crizal Sap HR / Rock/ Transitions w/matching Crizal ARs
500
Why did the agent submit an EXP on job 13900653? Should it have been a rush or stalled job inquiry? What is the remaining ETA?
Still in tinting since 3/13. Rush as this was not stalled due to Gradient turnaround / 3 business days including today pending QC.
500
What did Hernanju update on job 13866800? And what should have been done based on the uncut job request?
Trace From to include the job but should have been uncut w/ no trace