Account Permissions
This Form grants ongoing authority to a person or organization over the accounts of a client who is physically or mentally incapacitated
What is Agent Certification for Incapacitated Person
This form allows a client to process purchases and/or redemptions to that bank account through the Automated Clearing House (ACH).
What is Electronic bank transfer (EBT)/Automated Clearing House (ACH)
Use this App to help determine Call Ownership
What is Journey Ownership Breakdown Tool (JOBS tool)
RPO removal on an non IRA account
What is FNDS_NONLICENSED_INTERNAL
International phone numbers can only have Security Codes sent to them by text message.
TRUE- US phone numbers can receive security codes sent to them by both automated call and text message. We do not send security codes by email Ever.
This form is meant for clients who have full mental capacity to designate an individual or entity to act with restricted authority on their behalf.
What is the Limited Agent Authorization Form
Allows client to add or make changes to what happens to their assets when they pass away
What is Beneficiary Designation request
Our internal Google
What is Infowave
Excess Contribution from an IRA or Small Business Account
What is for SBS- Ret_GeneralRet_SBS_INTERNAL
For IRA- Ret_Cont_Dist_RMS_Internal
In foundational we can handle wire transfers as long as it under $100.
FALSE- We don't handle any money movement, all wire transfers need to be routed to the correct journey
Primarily used to make changes in trustees The form also allows co-trustees to indicate how many of them must act for the trust and which of them can elect e-delivery of statements and confirmations.
What is Trustee Certification Form
This option enables clients to redeem funds from their money market or bond mutual fund account(s) or debit from the settlement fund in a brokerage account.
What is Checkwriting (CWR)
Interactive Chatbot designed to support Foundational Representatives with navigating internal resources to answer a client’s inquiries
What is JSA- Journey Support Assistan
Transfer an account from another financial Institution into a retirement Rollover Ira under $300k
What is ONB_TOA_INTERNAL
Trusted Contacts can only get limited access and make basic changes (EX: Make changes to email address and phone numbers)
FALSE -A trusted contact is not agent and is not a authorized to transact or conduct business on your account.
Identifies the person(s) authorized to act when an organization owns an account, serves as trustee of a trust account, or is a court appointed guardian/conservator for an account owner at Vanguard
What is an Organization Resolution Form
Use this process to add or maintain various levels of access or establish Power of Attorney on your account
What is Add or Remove Access to your Account
This helps when you are helping a client transition Trust ,IRA and Non IRA accounts
What is The VBA Transition Tool
Assets in an Inherited IRA in the name of a trust or estate being transferred to the Inherited IRAs of new owners
What is COO_Basic_INTERNAL
If we get an elevated call and our leader isn't available we can contact JSS and they will take the call
FALSE- JSS does not take calls