Unity General Knowledge
These are the two types of child cases in the system.
What is Complaint and Inquiry?
The FreeStyle Libre sensor is roughly the size of two of this US currency.
What are pennies?
This is the transmission range for the FreeStyle Libre 2 sensor.
What is up to 20 ft?
This is the year Abbott was founded.
What is 1888?
Customer calls in wanting to provide a suggestion to make FreeStyle Libre products better. *Be specific*
This is the most unique way to search for a customer's account.
What is the customer's phone number?
The sensor is water-resistant in up to three feet of water and this amount of minutes.
What is 30 minutes?
This is the minimum OS needed for iPhone users to be able to use the FreeStyle Libre 2 app.
What is iOS 15.5 and above?
This is the CEO of Transcom
Who is Travis Coates?
This is the perception code used when a customer needs guidance in replacing the battery of their reader. *Be specific*
What is TRAIN-10?
This will ALWAYS be selected when choosing the type of customer.
What is "FreeStyle Libre Customer".
This is the color of the FreeStyle Libre 3 reader.
What is grey?
This is the color of the FreeStyle 2 Libre reader color.
What is blue?
This is the urgent low medical alert threshold that cannot be changed due to FDA regulations.
What is 55mg/dl?
This is the perception code used when the customer needs assistance in cleaning their product. *Be specific*
What is TRAIN-11
This must be removed prior to sending the ACR email.
What is BCC?
This is how the glucose data goes from the sensor to the customer's phone.
What is streaming?
This is the minimum age a patient can be in order to use the FreeStyle Libre 2 (or 3) system.
What is four years old?
This is BT's NFL team of choice.
Who is the Las Vegas Raiders?
Customer is calling to request an exchange for an expired sensor. The perception code for this type of call is...
What is SERV?
This must be done in order to confirm the address is properly verified.
What is verifying the address using USPS Address lookup?
This is the amount of memory stored in FreeStyle Libre 3 sensors.
What is 14 days?
The customer should scan their sensor every ___ hours to avoid loss of glucose data.
What is 8 hours?
This is a previous career of Christian's.
What is high school teacher?
This is the perception code used for customers calling needing instructions on how to remove the sensor. *Be specific*
What is TRAIN-25?