LibreView
Libre App
FAQ
ETC
Random
100
These thresholds may be set by the doctor, but can be customized in a patient account.

What is Low/High glucose thresholds?

100

The operations compatibility for iOS and android is_______.

What is iOS 16+ and NFC Android 11+?

100
Do you still need to scan to start the FSL 2, 2+, 3, 3+ sensor with the app?

yes

100

When running across duplicate accounts you should_______.

What is 'mark duplicate'?

100

DMC-A should be used for_________.

What is LibreView?
200

Their password should contain_________.

What is 8-36 characters, at least 1 number and 1 special character?

200

T/F: There is a confirm email section they must verify first.

FALSE- there is NO confirm email section.

200

Is an account required to use the new libre app?

yes, create account or login with LibreView credentials.

200

If you didn't launch the correct perception code in a call you ____________.

What is autofail?

200

________app is for the FSL 14 day system.

What is LibreLink?

300

If you reinstall your device, you will have__________.

What is more than one device?

300

Alarms will follow_________ when sound and notification display settings are off.

What is follow phone's sound settings?

300

What is a scan to backfill and how does it work?

You discover a gap, scan FSL2 or 2+ to recover data from the last 8 hours.

300
This is the best way to control a call:___________.

What is close-ended questions?

300

The perception code for a good call or to give kudos is_________.

What is SERV-9?

400

Will see this when uploading a device successfully.

What is "Glucose History"?

400

When logging into the app on a 2nd device after __________the user will be logged out and will need to resign into first device.

What is 10 days or upon sensor activation (whichever is longer)?

400

What does it mean if I have a future date on my report when trying to upload my device?

Means that the reports will be incorrect for that time, must set correct time/date.

400
These reasons are why we would send expedited shipping:_________.
What is they don't have back-up option for testing, trying to self-medicate.
400

These 3 things are what makes the FSL systems more affordable:___________.

What is less waste and usage of material, covered by most insurances, and smartphone compatibility?


500

The AGP shows_________.

What is a 24 hours window with every minute reading?

500

When they get a message that says "Not enough sensor data" it means___________.

What is they need 5 days worth of data to create trend reports?
500

What could be an issue if "Feature Not Available" pops up?

It could be a possible desynchronization from device.

500

These things must be done in an INSERTION-3 case......

What is send out adhesion guide in after call email, document shipping and reason for it, educate the customer on how to prepare application site and insertion.

500

In an escalation note include:___________.

What is app version, phone model, operating system, date/time/initials, and notate whatever is applicable per complaint issue?

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