ArcBest Fundamentals
What year was ArcBest founded?
1923
How many distribution centers does ABF Freight operate?
10
Who is the CEO of ArcBest?
Judy McReynolds
What is a notice or complaint from an employee of the union regarding interpretation of the contract?
Grievance
What is the sharing of information between two or more individuals or groups to reach a common understanding?
Communication
What ArcBest company was launched in 1997?
U-Pack
How many total service centers does ABF Freight have?
242
What type of skill is just as important to lower level, middle level, and top level management?
Human Relations Skills
What does EDR stand for?
Employee Discussion Report
What are the three elements of face-to-face communication?
Verbal, vocal, and visual
What truckload brokerage did ArcBest purchase in 2021?
MoLo
At a Distribution Center, what supervisor is known as the decision-maker in the operation?
CDM Operator/Supervisor
How/why are most leaders chosen? (4 reasons)
Technical skills, tenure, nepotism, and leadership ability
What is the purpose of discipline?
What is the ability to accurately receive messages in the communication process?
Listening
Where did our vision statement "We'll Find a Way" come from?
Our Customers
What part of the operation starts an EOL service center's day?
Inbound operation
What kind of power does a leader possess if they have the formal right to issue directives or commands because of their position?
Legitimate Power
What type of infraction results in immediate dismissal from the company?
Cardinal Infraction
What type of questioning used to get specific information?
Direct questioning
What are ArcBest's six core values?
Creativity, Integrity, Collaboration, Growth, Excellence, Wellness
"Time Off Yard" is a key metric for what part of a service center's operation?
City Dispatch/Operation
What are of the five things a leader should know about a follower?
1. Where is he/she from?
2. Who is most important person in his/her life?
3. What is his/her passion?
4. What are his/her hobbies?
5. What are his/her goals?
What are the three types of grievances?
Discipline, Contract Application or Interpretation, and Monetary Claims
Name one way leaders make their communication believable?
Tell the truth, say "I don't know," be consistent, share mistakes, match words and actions, tell the truth, share sooner