ArcBest Fundamentals
What type of carrier is ABF Freight?
LTL/Less-Than-Truckload
What is a nine-digit number used to track a shipment?
PRO
What department’s purpose includes administering union contracts, handling grievances, and advising management on labor issues?
Employee Relations/ER Managers
Using equipment, people, and time to move freight with the least waste is a definition for what term?
Efficiency
What does “blocking and bracing” prevent?
Freight damage
What was the company’s original name?
OK Transfer
What must always be done to carbon black at origin?
Double bagged
What is ABF's contract with the Teamsters known as?
the National Master Freight Agreement (NMFA)
What is one way a supervisor can directly impact efficiency?
Adjusting manpower, planning dock door locations, and making strategic yard moves.
What report tracks improper loading and should be reviewed weekly for training and accountability?
ILR/Improper Loading Report/CS3
What is the name of ArcBest’s truckload brokerage?
What piece of equipment helps us deliver to customers without a traditional dock?
Liftgate
What type of discipline uses escalating steps like warning letters, suspension, and discharge?
Progressive discipline
What does DARLA measure?
How efficiently trailer space is used.
What is the largest daily expense for ABF Freight?
Linehaul costs
What is the primary role of an EOL service center?
Timely and efficient pickup and delivery of customer freight.
What is a tractor operating without a trailer called?
Bobtail
What are the rights that allow contractual employees to have union representation during investigatory interviews?
Weingarten Rights
What reliability metric is the total claim cost dispersed across every shipment your service center handled?
Claims Cost Per Handling
What is required to be put in between all double stacked freight?
Cardboard/dunnage
What are the four factors used to determine freight classification?
Stowability, Liability, Ease of Handling, or Density
What is scanning freight onto a trailer called?
Trickle or browse
What is the first step in the grievance process, this is also the best place time to resolve issues before they proceed through the formal grievance process?
Locally
If we improved DARLA by 1% over the course of a year, how much would we save?
$9.0 million
What interval are dock employees instructed to block and brace freight throughout the trailer?
Every 4 feet