Billing
Determining Needs/Customer Insights
Call Notes
XVR
Avis - Budget
100

Express billing

Express billing shared

Central billing

What is avis billing options?

100

Healthcare, Transport, Construction, Real Estates, Sports/Tourism, etc. 

What is your companies specialty?

100

Point of contact and their responsibility with the company.

What is spoke to and their role?

100

V2B

What is the booking source?

100

Earned 1 point per qualified days 

1 Reward day for every 15 completed rental days

What is avis rewards?

200

Express Billing 

Central Billing

What is budget billing options?

200

Travel to customers location, client travel to facility, recruiting events on/off sites, conferences/meetings, transporting groups.

What is how does your company use rental cars?

200

Gain insight on company and their vehicle rental needs. 

What is program benefits?

200

Enter in confirmation number in the name section.

What is how to locate an existing reservation?
200

Go to www.avisforbusiness.com 

Login in using primary email address and password, if password is forgotten chose forgot password.

What is how does a customer check their avis corporate rewards?

300

Fill out form in OnContact. Let the customer know a billing specialist will contact them within 24-48 hours

What is how to sign up for billing? 

300

How many rentals your company use per month? What is your length of average rental? What is your typical car class preference? 

What is how to determine TRAC?

300

Customer hung up

Voicemail

Decision Maker Unavailable 


What is unsuccessful result codes?

300

Hold the magnifying glass next to PL, enter city & state then click home tab.

Type debit card into search, then click magnify glass. 

What is how to check if a location accepts debit cards?

300

Earn a $3 per qualifying rental days, receive a $15 coupon for every 5 completed rental days.

What is budget corporate rewards?

400

Customer must have spend on the account and have an reservation within 2 days.

What is Billing with Immediate Need?

400

Top of Mind, Not Interested, Not top priority. 

What is are your interested in hybrid/electric?

400

Book Reservation

Gained Commitment 

No Interest - availability

Rate Change 

What is successful result codes?

400

Enter FB/AP into profile section

Click enter or magnify glass 

Add BCD/AWD to disct # row *if pencil does not show*

Then hit modify if pencil is not present. 


What is how to link FB/AP to BCD/AWD?

400

Go to www.budgetbusinessprogram.com

Login in primary email address and password. If password forgotten chose forgot password.

What is how to check budget corporate rewards?

500

Travelers can have individuals profiles

Travelers can book their own reservations.

Travelers has counter bypass

What is Avis Express Billing Shared?

500

Rates, availability, customer service, having one agent as point of contact, etc.

What is important when choosing a rental company?

500

Upcoming reservations

Follow up 

Information not gained 

What is topic for next call?
500
Enter in fastbreak/avis preferred number to profile spot.

Click magnify glass 

Points will be located at the bottom of the screen if they are opt in. 

What is how to check points?

500

Click the link in the email sent from oncontact or go to avis.com/budget.com, click signup/register in upper right corner and follow the steps.

What is how to sign up for fastbreak/avis preferred online?

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