Workforce Stuffs
Music
TV/Anime
History
TPS
100

What Metric is comprised of the following:
Average Talk Time + Average Hold Time + After Call Work / Calls Handled? 

Average Handle Time

100

Who sings 'Hotline Bling'?

Drake


100

What is the name of Negan's bat on The Walking Dead

Lucille

100

What was the name of the first (permanent English) American colony?

Jamestown, after King James I

100

What is the TPS? 

The TPS is called a Capacity Planning file or better known as Teleperformance Staffing Plan. 

200

What is the main purpose of WFM?

To drive profitability while exceeding client expectations through effective staff planning. 

200

What is Taylor Swift's fanbase called?

Swifties

200

Which Game of Thrones star was nominated for an Emmy for every single season?

Peter Dinklage

200

How many people were killed in the Salem Witch Trials?

25. 20 people were executed for suspicion of witchcraft (usually by hanging, not burning at the stake) and 5 died in jail. 

200

On what row of your TPS can you start to find your Lost Labor planning and actual %

Starting at or around row 210

300

How do you find or calculate the Abandoned Call rate?

Abandoned Calls / Calls Offered

300

Stevie Nicks is a member of which 1970s rock band?

Fleetwood Mac

300

South Park takes place in which state?

Colorado

300

What were colonists protesting with the Boston Tea Party?

The Stamp Act, a British tax on print materials such as stamps and newspapers. (I'll also accept just "Taxes")

300
When using the "Clean Roster" feature on your TPS file, which employees are supposed to be removed? (In reference to the most current TPS file)

Anyone terminated prior to 2023 may be removed from the roster as they no longer have any impact on the data. Otherwise, all active employees must be kept. 

400

What does ACD stand for?

Automatic Call Distributor

400

Who sings 'Man! I Feel Like a Woman'?

Shania Twain

400

Which anime revolves around the Elric brothers?

Fullmetal Alchemist

400

What was the name of the battle after which General Robert E. Lee surrendered to General Ulysses S. Grant?

The Battle of Appomattox Court House. 

400

What is "Lost Labor"?

Lost Labor is any productive time lost typically in the form of Tardy agents, leave earlies, or partial day absences. 

500

What is Occupancy?

The % of logged-in and available time that an agent spends in active contact handling. (i.e., on incoming calls, in wrap-up activities, on outbound calls ) versus in the idle, waiting state. 

500

What was the first video played on MTV on Aug. 1, 1981?

Video Killed the Radio Star

500

Which item is used to restore a Z Fighter to their full health after being severely wounded?

Senzu Bean

500

Who was the first man on the moon?

Neil Armstrong
500

In what cell can you see the type of TPS file you are managing? 

Cell B68

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