Logic
Where is an ocean with no water?
On a map
What are the two main concessions we offer?
Refund and Replacement
What type of shipping is included with Amazon Prime?
Free 2-day Shipping
Which type of item demands us to contact the seller for resolutions?
Third-party items/MPM
What does TRACES stands for?
Transportation Concession Eligibility Service
How many months have 28 days?
12
When do you select the SIC "Part or accessory missing from inside item packaging"
Use when customer contacts us about a part of an item was not included in the package.
Give us the different types of Membership we have in Amazon.
Regular Prime (Annual & Monthly)
Student Prime
EBT Prime
What is our probing question if a customer contacts about a DNR issue?
"Have you checked all possible locations where the item might be left?"
What does RML stand for?
Return Mailing Label
What can you see once in a minute, twice in a moment, but never in a thousand years?
The letter M
When do you select the SIC "Packaging undamaged, product damaged"
Customer contacts about an item that was visibly damaged while the packaging is in good condition.
How much percentage are they eligible to get, if a Prime member uses their Amazon Prime Rewards Visa Signature Card?
5%
What is the difference between “Estimated Delivery Date” and “Guaranteed Delivery Date”?
Estimated delivery date is the forseen delivery of the item based on the website while GDD is the guaranteed delivery date based on the FC and address.
What does DART stands for?
Dynamic Andon Response Tool
There are 5 sisters in a room: Ann is reading a book, Margaret is cooking, Kate is playing chess, Marie is doing laundry. What is the fifth sister doing?
Playing Chess with Kate.
Customer says "I've received a milk and it arrived with the seal open and the box is all wet." Looking at your options on the tool, it's only giving you the option for Refund on Return, what are you going to do?
Contact DART for exception since the item can't be returned / unsafe for return.
Give us the different price/cost of each Membership we have.
Regular Prime (Annual $119 & Monthly $12.99)
Student Prime (Annual $59 & Monthly $6.49)
EBT Prime (Monthly 5.99)
* NOTE: All price amount doesn't include TAXES.
If the replacement item comes defective or damage again and a second replacement is available, are we going to issue another replacement? Why yes or why not?
No; it's best that we issue a refund and pull the Andon cord to avoid further causing inconvenience to the customer.
What is TBA?
Transportation by Amazon
Feed me, and it will give me life. But give me a drink and I will die. What am I?
FIRE
What is the main difference between the two SIC "Empty package / item missing from shipment" and "Part or accessory missing from inside item packaging"
Empty package = Customer received a box but nothing is inside
Part or accessory missing = Item arrived but a part was missing
Amazon Prime members, can get 15% off on Subscribe & Save for which item?
Diapers
Can I select the carrier for the customer? If yes, how would you select it? If not, why?
Unfortunately, there is no way to request a specific shipper for your Amazon orders. However, I'll forward your feedback about the carrier to our shipping department.
What does DNR POD means?
Delivered Not Received, with Photo On Delivery