History
The founder of Sashco
Who is Don Burch?
Sashco's relational values
What is truth, trust, care, forgiveness, respect?
Sashco's definition of quality.
What is conformance to customer requirements?
What COT stands for.
What is Complete & On-Time?
Stain best used if there was an oil-based stain on the home previously.
What is Transformation?
Who Alyson attributed Sashco's success to
What is family?
Sashco's mission statement
What is Delight the Customer with a Better Way?
The system of quality.
What is prevention?
How the positive care confrontation model works.
What is if A has a problem with C, A should approach C with trust, care, ad positive assumption to resolve the issue. B should only be involved to facilitate problem-solving and take notes (if needed).
The 5 S' in the correct order.
What is Sort, Shine, Set in Order, Standardize, Sustain.
The year Sashco was started
What is 1936?
Sashco's vision statement
What is live our values, impact our world?
Sashco's work priorities in order.
What is Cleanliness, Quality, Schedule.
Goal, Strategy, Tactic
What is the desired outcome/end goal, the plan that leverages strengths/competitive advantage to achieve the overall goal, and actionable steps taken to implement strategy.
When researching a problem, we find that most of the time it is not a people problem, but a ________ problem.
What is a process or system?
How Sashco's philosophy was developed
What is philosophy groups?
The foundation of our culture.
What is our relational values? Truth, Trust, Care, Forgiveness, and Respect.
Quality program or quality process
What is process because it is does not end?
Practical Root of Success
The 8 wastes of Lean.
What is Defects, Over-production, Waiting, Non-Value Added processing, Transportation, Inventory, Movement, and Engagement (or lack of)?
The key characteristics of a fixed point of reference and what Sashco's is.
What is our culture? Our culture is separate from ourselves and does not move, even if there are changes in leadership or the environment.
Sashco's operational values
What is make more money, inspire people to grow, and deliver products that work?
Relationship between how we approach internal needs and our service level to the external customer.
What is when we provide quality service to our internal customers, the product or service to the external customer will in turn be higher quality.
What FLRP stands for and definition.
What is Fully-loaded Retail Partner? A merchandized section of Sashco's high-performance products.
The market in which our customers know us better by our product's names before our company name.