Facilitation Skills
The use of objectives and questions to connect the concept to the role
What is Connection to the role?
Our goal is to be associate obsessed
What is "Put our associates at the center"?
President that is on the 50 dollar bill
Who is Ulysses S. Grant
What rule is when Sam says to treat all your associates as partners?
What is Rule 2: Share
Academy Lead that appreciates the art of hunting.
Who is David?
Facilitator appropriately navigates incorrect answers and conversation when it steers off track
What is redirection?
Our leadership focus in Walmart
What is "Focus on the Needs of the Business"?
Planet located 5th from the Sun
What is Jupiter
What rule mentions setting high goals, encourage competition and then keep score?
What is Rule 3: Motivate
Academy Lead that has a passion for music and a fan of Band Maid Rock Band
Who is Alan?
Facilitator quickly creates and implements contingency plans and adapts seamlessly to land the lesson
What is facilitator pivot?
Be able to adapt and generate ideas
What is "Welcome Change & Innovate"?
Riddle: Longest word in the dictionary
What is Smiles, because there is a mile between each "s"
What rule says states that the associates who actually talk to the customer-are the ones who really know what's going on out there?
What is Rule 7: Listen
Academy Lead that at one point in their career managed a Supermercado
Who is Debbie?
Facilitator ensures that activities and discussions run smoothly, stay on track, and are completed within the allocated time
What is time management?
Listen to your associates and demonstrate support
What is "Be Fully Present & Accessible"
This seven wonder landmark is located in Mexico.
What is Chichén Itzá
What rule mentions if you love your work, you'll be out there every day trying to do it the best you possibly can?
What is Rule 1: Commit
Academy Lead that constantly continues to provided us with a good book to read
Who is Bill?
Facilitator provides clear connection of the reason the topic is important
What is establish the "Why"?
Adapt quickly, pivot, change direction and make progress
What is "Operate with Pace and Agility"
Author better known to the world as Dr. Seuss
Who is Theodor Seuss Geisel
What rule states information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitors?
What is Rule 4: Communicate
Academy Lead who was previously an academy Coach.
Who is Cassandra?
Facilitator uses judgment to appropriately add to conversation or participant responses
What is WAIT (Why am I talking?)?
Take responsibility for your actions and strive for excellence in everything you do
What is "Be Accountable to High Standards"?
Country that is best known for its Himalayan Mountains
What is Nepal?
What rule says don't take yourself so seriously. Loosen up, and everybody around you will loosen up. Have fun?
What is Rule 6: Celebrate
Academy Lead that has scuba diving experience.
Who is Diamond?