Indexing
The category, type and rep code for a document that has medical bills with corresponding doctors notes.
Our insured has an open PIP feature.
What are Medical -> Medical Bills with Attachments ->Assign to MEDBILL?
The P.O. Box for the Centralized Mailroom. Also our highest volume area.
What is 94670?
The coverage types we work in MDP.
What are PI and MP?
IV and CV are abbreviations for these terms.
What are Insured Vehicle and Claimant Vehicle?
The abbreviations TLD/PLD stand for this.
What are Time Limit Demands & Policy Limit Demands?
The category for a document pertaining to a party that has a closed MEDPAY feature and an open BI feature.
What is Injury?
An original vehicle title will be sent to this interoffice department.
What is SALVAGE/NSU?
The next step when a medical bill is uploaded into EFF and it says "created by Mitchell".
What is reassign the action item to the file owner?
The four main buildings of the Progressive Corporate Headquarters.
What are Fairways, Greens, Trees and Woods?
The target metric for digital media claims per hour is this.
What is 2-4 CPH?
The type of document for an NF-3 form.
What is MEDICAL BILLS or MEDICAL BILLS WITH ATTACHMENTS?
The three details that determine whether or not a medical bills needs to be split.
What are patient name, doctor name, and diagnosis codes?
The final step before closing a bill in MDP.
What is copying the bill ID #?
The title of the document containing all procedures related to emergencies is this.
What is the Emergency Action Plan?
This is the process for reducing the file size of videos.
What is compression?
When indexing a document that has no valid claim number and has a policy number, it is sent here.
What is NEW LOSS?
The mail arrived Monday January 1st, today is Tuesday January 2nd and you are opening general mail. This is how the cover sheet will be filled out.
TPX: A123456
Date Received: 01/01/2025
Date Opened: 01/02/2025
Type of Mail: CMR General
This default code can be used when there are identical diagnosis codes.
What is V499XXA?
The five Core Values of Progressive are these.
What are Integrity, Golden Rule, Objectives, Excellence, and Profit?
When processing a zip file the context menu (right cick menu), option you click is this.
What is 7-Zip --> Extract Files...?
The three KHC sources NOT taught in Academy are these.
What are KHCPriority, KHCLegal & KHCBankruptcy?
The priority order for triaging mail is this.
What is FL -> CMR General -> Commercial -> Subro -> FL Medical?
On a UB-04 form, the invoice date will be labeled as this.
What is the creation date?
The contractual obligation to complete work within the defined period of time, at specified levels of accuracy.
What is a Service Level Agreement (SLA)?
This is the name of the automated system that lets you know a document failed to upload.
What is PACMAN?