Taking Calls
Name, date of birth, phone number, address
What are the four pieces of verification needed to access patient file?
name, SelectRx, on a recorded line, call back number
What identification do you have to give on outgoing calls (or voice messages)?
24 hours, in July
How many hours of Supplemental sick leave do we get and when does it refresh?
Address verification
Overall Case Management Dashboard, RED
Where do we find the Customer Care Active Tickets #s for the department?
If I've answered all your questions, I'm going to hang up and you will be prompted to answer two questions about my service and SelectRx today. Would you please let me know how I did?
What is the survey prompt?
Call 1-855-543-7041 to learn more about a free Population Health membership
What is the Population Health web phone number?
Alert Supervisor,
provide evidence of outage in your area
communicate updates with supervisor
stay clocked out of kronos
What are the best practices for internet/power outages?
@parvin.jahangirova@selectrx.com 04/23/2024 9:36 AM QUROB: 1st attempt SRxCC140040 spoke to pt to verify address updated crm updating ins. pt needs script for ibuprofen 100mg (not sure of strength) added to chase closing ticket
What do the notes for a verify address ticket look like?
You can enroll or pay your bill from our website www.SelectRx.com
Can a patient enroll on our website?
Have you looked in the job aid?