Information Panel(s)
Search Results
Order Review Flow
Filtering Link Search
Misc. Accertify
100

The BIN Table is located here.

What is on the right side of the customer tab in Accertify. 

100

Blue and Yellow

What are indirect and direct links.

100

This is something to look at when reviewing the IP address: 

What is does the email domain look common or uncommon and/ or does the email address have the cardholder’s (billing) name? If not, is it someone else’s name?

100

Wireless or Mobile

Remove the two world icons. 

100

FDCGC

What is a Gift Card

200

The city in which the IP Address is located can be found in this panel. 

What is "IP & Device" - IP Information. 

200

After the link search is complete, this is the location to check for direct or indirect. 

What is directly under the heading and highlighted in yellow. 

200

The "F" bomb in Negotiation

What is the word Fair. 

200

Products being sent to a Walmart Store for pick up.

What is remove the shipping address from the search.

200

From this: 123 Pleasant Lane

To This: !23 PL35ant Lane

What is address manipulation. 

300

This Accertify panel provides information on the ordered products. 

What is the Item Details Panel

300

Ethoca Alert

What is an early warning system where the goal is to reduce chargebacks. 

300

Trend Type FDCGC Challenge/Deny 

Forward to Risk using the template provided in KB. 

300

When doing a Link Search, these three columns will be present in the Link Search Panel Results. 

What are: Accept, Review and Reject.  

  • Example: There are a number of orders in the link search. Of those orders, the number in the "Accept" are using the store shipping address. Those are accepted orders. Challenged orders go under Review and auto-denies go under Reject.
300

When this the verbiage, Inkiru CI Challenge/Replacement  is in a "Why Cancel", the next step(s) are: 

What is Use Risk Research Accept (Trusted Evidence) on the Order. 

400

The place showing the country / flag of the credit card.

What is the "Payment Information" Panel 

400

When an order is sent to Risk, this is the verbiage. 

What is to  inform customer:

  • Something on the order or account caused the cancelation. 
  • We’ll escalate to another team for more research, and they will follow up with you after 48 hours.
  • Please don't place other orders until you hear back
500

Payment Information Panel: CRY

What is a response of CRY means that the CVV code is correct. 

  • This tells us that the person placing the order knows something that belongs to the account and the security code that’s on the card.
500

Seeing a tag on a line in accertify with a number 9 and a red "X," means this. 

What is:   

  • From Walmart.com 
  • A red circle will show next to the attribute when you deny the order as hostile fraud.
500

For positive history, the resolution column must not have any of the following notations: 

What are: 

  • CS-Deny
  • ETHOCA Alerts
  • Risk Alerts
  • Chargeback-Hostile Fraud Missed
  • Refund Declined
  • Refund Declined (Account Closed)
500

R.R.A.

What is Risk Research Accepted

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