WHAT
What is the form we are sending to our guest to fill out most especially if they have multiple special request?
Special needs form
TTY
TeleTYpwriter
If a guest is frustrated about an interaction with the Access Team and asks to speak to a supervisor, you should transfer them to resolutions.
NO
Access Supervisor in Manila
Nicx Nicholas
What tab in Siebel should we add the remarks
Service History Remark
What is the timeframe for a guest need to submit the sign language interpreter request?
60 DTS
ASL
American Sign Language
Emotional support animals is acceptable onboard
No
Shore Excursions Supervisor
Shannon Moreno
This tab is where you can see expanded category description to summarize the content of the request of the guest.
Email Categories
What language do we promote that puts the focus on the individual, rather than on a disability
People First Language
ADA
Americans with Disabilities Act
Royal Caribbean and Celebrity Cruises offer wheelchairs for use onboard
No, only Celebrity depends on availability
Senior Manager Global Access
Robert Harris
This is the tab where we could compose and send the email to guest.
Response Tab
What are the 3 Royal Way Pillars in Access Department
Thorough, Thoughful, Productive
FVR
Fleet Visitor Request
Both US and UK are required service animals to do treatment for tapeworm
No, only UK
VP, Global Contact Centers RCI
John Foulk
We use this screen in Legasuite to pull up bookings regardless if it's Individual or Groups reservation.
Direct Booking Access Screen
What are the 3 vendors we may reach our for wheelchair and scooter rentals?
Special Needs at Sea
Scootaround
Mobility at Sea (UK)
CAPD
Continuous Ambulatory Peritoneal Dialysis
The Americans with Disabilities Act (ADA) applies when the sailing is from or to a US port and if the guest is US citizen.
Yes
CEO of Royal Caribbean Group
Jason Liberty
Which part on the Siebel has to change into "Email" before closing the SR?
Resolution Code
Outbound Contact Method