Accommodation
What is accommodation?
The place where travelers can stay during their trips or holidays.
Receptionist - What are 3 things they do on a day to day basis?
Greet customers
check in & check out
Making Reservations
What room configuration would you recommend for a businessman attending a conference?
DBL/SGL
What is a feature?
Functions of the product or services.
What are some reasons the demand for accommodation does not stay the same all year round?
Weather - seasons
Events, Festivals and holidays
Name 5 types of accommodation
Hotels, Motels, Hostels & Backpackers, Holiday homes & apartment, Holiday parks/campsites or any other
What are 3 skills, knowledge or abilities must a Porter have?
Knowledge of hotel services and safety regulations
Local area & attraction
Literacy and Numeracy
What room configuration would you recommend for 3 friends on a European tour?
TPL
how the features affect the client.
What does High/Peak season mean?
The time of the year with the most demand due to public/school holidays, times, or weather.
What is the definition of Farmstay?
Travelers wanting a real taste of authentic kiwi farm life.
What are 3 skills, knowledge and abilities must a Bartender have?
Knowledge of the types of beer, wine and other alcohol drinks
Liquor license regulations
People skills ( handling intoxicated people)
What room configuration would you recommend for 2 young couple on a budget?
TWIN
What is a service?
help, support and things provided to guests during their stay.
What does Low/off peak season mean?
The time of the year with less demand due to weather or events.
What is the difference between Glamping and Campsites?
Campsites have easy access to shared kitchen and bathroom facilities near or on the beaches or parks. Glamping is a luxury camping without roughing it.
What are 3 things a Housekeeper does on a day to day basis?
Clean rooms, hallways and other areas
Restock supplies
Maintenance cleanliness
What room configuration would you recommend for a family of 4?
FAMILY/QUAD
Whats does facilities mean?
things and features that guests can use. Makes the guests comfortable and more enjoyable.
What is a TYPE of accommodation?
Hotels, Motels etc
What amenities can be found in a hotel room? (minimum 3 required)
Queen/King size bed
Alarm Clock
TV
Balcony
Table/chair
Mini bar with food and snacks
Tea & Coffee
Room Service menu
What 3 skills, knowledge and abilities must a Housekeeper have?
Physically fit - to lift beds
People skills
Literacy and Numeracy
What do the following abbreviations stand for?
TBA
AD
CH
FOC
PR
PN
PP
To Be Advised
Adult
Child
Free of Charge
Per room
Per night
Per person
What is Characteristics and styles?
special or unique qualities of the accommodation.
Name 5 different types of Resorts
Ski
Golf
Seaside
Spa
Luxury
Family