ACCOMODATION
Example of accommodation establishment.
Hotel/Resort
Example of contactless payment.
Apple Pay/Google Pay
Guests use to share their hotel experiences.
Online review platforms
What does "green" mean in green hotel practices?
Environment-friendly
Name one issue faced by hotels.
Shortage of employment, technological changes, increasing competition
What sector includes hotels and resorts?
Accommodation Sector
What does IoT in smart hotels means?
Internet of Things
One online review platform.
YouTube, TripAdvisor, Yelp
The three parts of the Triple Bottom Line.
People, Planet, Profit
One thing that hotels need from employees.
Qualified Employees.
Name one thing the accommodation sector contributes to.
Economic, Socio-cultural, Environmental Development
What technology creates a virtual environment?
Virtual Reality (VR)
What type of review can attract new customers?
Advantage/Positive Review
Which part focuses on the environment?
Planet
Why do hotels need to use technoloy?
To improve guest service and hotel operations.
What do hotels provide to guests?
Accommodation or Services
What technology adds virtual elements to the real world?
Augmented Reality (AR)
What type of review can hurt a hotel's reputation?
Challenge/Disadvantage/Negative Review
People
What should hotels do to keep customers coming back?
Provide excellent service and experiences
Important for hotels to provide to guests.
Safety & Security
Name one technology used in modern hotes.
VR, AR, Robotics, Smart Hotel Technology
Why are guests reviews important to hotels?
They can attract customers and build awareness.
This part focuses on business performance.
Profit
Two things that are essential for the future accommodation.
Adaptation and innovation.