Forms
With this level of access, the agent can only obtain information including historical information
What is Information Only
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Limited agent cannot add a ______, make special payee, special address, or special redemptions, or otherwise change ownership of assets.
What is bank
In internal acronym when a document submitted to Vanguard is considered invalid
What is NIGO
Process and policy used when a client is not on the line but a prospective agent is calling in
What is Caller Authentication
Sending a __________ ___________ counts towards your digital KPI
Transaction Link or intelledox link
This form is used to add banks on file for organization accounts since the bank cannot be added online
Add a Bank Transaction Link or the Electronic BankTransfer Form
The only agent access that does not allow the agent to make a monetary transaction
What is Information Only
The account owner and witnesses must sign on the same ________as the notary. The certification will be deemed invalid if the dates do not match.
What is date
Form used to submit a case to have valid agents re added toa client's account
What is CMS Intake Form
A tool used to review any processing notes, and to view any documents a client has submitted on a case
What is BPM
In addition to the client's signature the signature of this agent is also required to establish checkwriting
What is the Full Agent
These two agent types cannot change the address on the account
What is Information Only and Limited Agent
CMS will not add an agent to a client's profile without this being located
What is Supporting Documents
This ruling from the SEC requires all Organization Accounts to Update their Organization Resolution starting February 2022making any Organization Resolution prior to that date out of compliance
What is the Consolidated Audit Trail (“CAT”)
This tool is quick and easy method to determine if a form needs to be notarized and if it can be signed online
What is the Digital Solutions Tool
Primarily used to make changes in trustees and can only be used for trust accounts.
What is the Trust Certificate Form
These a two agent types are not allowed with Trust Accounts
What are ACIP and Full Agent
When a client submits different parts of a form or supporting documents in separate envelopes this is considered
What is piecemail
When an agent calls in to speak on account we should pass them through security using ________
Their own personal profile
Clicking this link in profile and account settings is the fastest way to find any agent forms we have on file for the client
What is Legal documents
This document must be signed by a healthcare professional at least 30 days after the date of the durable Power of Attorney
What is the Report Of Incapacity Form or Certified Physcians Incapacity Letter
A caller cannot mail in a _________ without the ACIP form and valid Certified Physician's Letter in order to become someone's agent
What is POA or Durable Power of Attorney
If an organization plans to be a full agent on an account they must submit this form in addition to the full agent form.
What is Organization Resolution
Once notification of _________is received, the account owner’s ability to act on ALL accounts will be restricted---even for accounts where the ACIP cannot be applied.
What is incapacity
If both the client and agent have accounts at Vanguard then the Information Only and Limited Agent can be set up online by clicking this link in profile and account settings
What is Account Permissions