Account Changes
CHANGE OF ADDRESS: When do you need a signature for a Change of address?
Modifying an existing address
Creating a new address
Making a change to a Seasonal Address
NAME CHANGE: Which document(s) satisfies the Name Change Documentation requirement per DLEB Policy?
New Driver's License, New Passport, or New State ID
VERIFICATION: What is the Reg E default: Opt-In OR Opt-Out?
Opt-Out
SWEEPS: Consumer Sweeps use Available or Ledger balance?
Ledger balance
CLOSING ACCOUNTS: Which does not need to be completed when closing an account?
Balance brought to zero
Closed Account Form signed by customer
360 View Incident
Notary on all customer signatures
Notary on all customer signatures
PRODUCT CHANGE: Which form must be signed prior to completing a product change?
Account Product Change Request Form
DECEASED CODES: How long does a Deceased Code, under a customer's name, stay in WARNINGS in NGP?
Indefinitely
STICKY NOTES: What information is written on the Sticky Note?
Verifying employee's name or initials
Responsibility code
Date verified
Status information
SWEEP: What is the monthly fee for a consumer Sweep?
$0, they are FREE!
* Business Sweeps are $20.00 per month.
REG E A9 FORM (NGP & LASERFICHE): How many days do you have to complete the maintenance on a Reg E A9 form?
Next day maintenance item, not to exceed 30 days
PRODUCT CHANGE: Where do you find the codes to complete account maintenance for a Product Change in NGP?
Account Product Matrix
NAME LINES: What is the safest, most accurate way to search for a customer?
By Social Security Number
OD COURTESY DEFAULT: What is the OD Courtesy Default in BPM?
OD Eligible
SWEEPS: Which Transfer Option would you use to get the balance as high as possible?
No Balance Limit
REG E A9 FORM: Who is REQUIRED to sign the Reg E A9 form?
Bank employee only and customer if "in person"
ADDING AN OWNER/SIGNER: Which program does a new signer need to pass to be added to an existing account?
Chexsystems
CUSTOMER NAME: Is there a document the employee is required to fill out before updating a customer's name?
NO, not if you're only updating the customer to their full legal name to match their driver's license.
REG E A9 FORM: Where do you find the Opt-In/Opt-Out status of the Reg E A9 form to verify in NGP?
Portfolio
Account Number
Activity
Overdrafts
SWEEPS: When setting up a Sweep, what should Priority always be set at?
1
DAILY DOUBLE!!!!
RETAIL ONLINE BANKING: What program do you use to reset a customer's Online Banking password?
Create Digital
ADDING AN OWNER/SIGNER: When can a new signer be added to an existing account with a MoneyLine attached?
With ProspectChex Pre-Approval: Both customers sign as joint owners
Without Pre-Approval: Joint application must be completed by both signers for review, and new person must qualify.
TAX IDENTIFICATION NUMBER (TIN): Which Tax Identification Number is used for aliens who may or may not have the right to work in the US?
ITIN: Individual Taxpayer Identification Number
This is a 9-digit number that begins with a 9.
VERIFICATIONS: How many days do you have to complete verification of new accounts and account maintenance?
30 DAYS!
SWEEPS: Where do you find the Sweep Summary on an account in NGP?
Portfolio>Account>Balances>
OR
Sweep Summary
360 VIEW INCIDENT DOCUMENTS: How do you know when to create a 360 View Incident for completed maintenance?
You refer to the MASTER List of Documents Requiring a 360 View Incident.
REMOVING AN OWNER/SIGNER: When can an existing signer be removed from an account with a MoneyLine attached?
The MoneyLine must be paid off, the signer is removed, and then the remaining signer fills out a new application.
The only exception is for death of an owner, and then the remaining owner does NOT have to fill out a new application.
NAME LINES: What does a yellow triangle next to a customer's name represent?
Possible duplicates
OD COURTESY: What form do you use if a customer wants to Re-Instate or Opt-Out of OD Courtesy?
OD Courtesy/Deficit Account Maintenance Form
SWEEPS: Which form would you use to set up an automatic Sweep that moves money to a savings account each Pay Day?
ACH Internal Transfer Addenda Authorization Form
METADATA: Is Employee Identification information (Initials & Responsibility Code) a Metadata field?
NO