These usually consist of operations, accounting, human resources, legal services, and marketing.
What are major cost centers?
100
Benchmarks that are set according to external standards.
What are External Benchmarks?
200
This is a formal business discipline aimed at understanding an organization's business needs and finding viable solutions.
What is Business Analysis?
200
The three types of organizational structures
What is Functional, Matrix and Project Team?
200
Typically Human Resources has 3 or more KPI's. Name 1
What are daily attendance, monthly turnover, or weekly absenteeism?
200
The main purpose behind KPIs is to provide these folks with the feedback it needs to monitor and improve organizational processes.
What is management?
200
KPIs related to key process activities of the company
What are process KPIs?
300
All phases or stages of a project between initiation and termination.
What is a project lifecycle?
300
The advantages to this structure are
1) A clear hierarchy with top management
2) A direct path for hiring and promotions
What is Functional?
300
KPI stands for this.
What is Key Performance Indicator?
300
KPIs related to key resources that a company puts into its business.
What are input KPIs?
300
Percentage of sales in a given industry that a company achieves.
What is market share?
400
A document that contains details of the business solution for a project.
What is a business requirements document or BRD?
400
The advantages to this structure are
1) Flexible organization of projects and team members
2) Maximizing the use of employees expertise by placing them in multiple projects.
What is Matrix?
400
This is a process of setting KPI figures against competitive internal and external goals.
What is benchmarking?
400
This will fail if what is being measured is vague or will not be achieved for years
What is performance management?
400
Set and measurable performance that a company, department, or project wishes to achieve.
What is a Target?
500
The number of times you can retake the exam.
What is unlimited?
500
The advantages to this structure are
1) Excellent when an organization has and immediate project need
2) Top Executives can delegate project management duties.
What is Project Team?
500
After a company selects their KPI's and bench-marking targets this should be the next step
What is collect data?
500
KPI's should be SMART which stands for this.
What is specific, measurable, achievable, relevant and timely?
500
Goals that a company, department, or project wishes to complete to improve performance.