Customer Service
What should you do if rounds of client revisions are past 2?
Call them!
Many rounds can be quickly resolved by one phone call, saving your time and your teammates time.
What is the name of the project task list you use when you need dev to make a website update?
Website Maintenance 2024
What is the name of the module we use to manually input menu items?
Live text menus
What is the platform our reports are built on?
Lookerstudio
What is the name of our flagship hotel in NYC where Gossip Girl was filmed?
Lotte New York Palace
Is "Hey Jim," an appropriate greeting to an email?
No, "Hi" "Good Morning" Good Afternoon" are more appropriate.
Hey is better over the phone.
What is a path and how do you find one?
ex: ImagesHybrid/Hotel/PuebloBonitoVantageSanMiguelAllende/NewRendersJan2024
The path is the location on the server where the file is located. You need to upload the paths in your tasks if you are referring to a design file.
You can get it by rightclicking on the file itself and click get info.
False!
What is a look rate?
Look rate is percentage of users who came to the website and went into the booking engine.
Why is this important? It's our #1 KPI to determine whether or not we are driving the appropriate traffic and engaging them enough to go into the BE.
Who is the VP of Account Service?
Rachel Artounian
You receive an email from a client that you don't know how to answer. Your Lead AE and GAS are on a client call. Whats should you do?
Response over resolution!
Respond to the client saying their email has been received and you will get back to them with an answer.
True or False
When a client provides creative feedback, its ok to copy/paste it into the task for the designer in order to save time.
False!
What does it mean when you see a red circle with an exclamation mark over a photo in the asset manager?
File size is too big and needs to be compressed and re-uploaded.
List 4 main KPIs of a hotel website
-Looks
-Look rate
-Bookings
-Revenue
-Visit to book
-Visits
-Mobile calls
-RFPs
-Email sign ups
Nane 3 major brands Tambo works with?
Hyatt
Choice
IHG
Marriott
Should we use emojis in our client communication?
Emojis are ok in small doses. Not every email needs an emoji. When in doubt, leave it off.
The only acceptable emoji is a smiley face :)
Ex: Good Morning, Lisa! Happy Friday :)
Where can you go to find detailed information on the client - creative info, likes/dislikes, client contacts, etc.
Client Brief
Which sections of our CMS use AI?
SEO for metatitles and metatags
Photo captions for accessibility
more to come!
What is our benchmark for Look Rate?
20-30%
What is the name of Tambo's Lead Gen product?
Venuelocity
What do the client tiers mean?
The tiers are a prioritization tool you can use when working on projects. We decide on the tier based on fees, opportunity, and history with Tambo.
What are all the components that can go into a promotional campaign?
Email
Social Ad
Pop-up/Pop-in
Landing page
Ad copy on paid search ad
How many CMS's do we have?
5!
Symphony
Choice
Marriott
Hyatt
Venuelocity
What are the categories needed to create a UTM?
url:
source:
medium:
campaign:
content (optional):
What is the name of the Tambo Team who oversees our brand relationships?
Brand Solutions