High Risk Transactions
Lets Get Digital!
OneView
AUX Usage
Misc.
100

What does OTP stand for?

One-Time Passcode

100

Where can a member nickname their accounts?

Edit account view

100

How often should we be using OneView

AS MUCH AS POSSIBLE 

100

If you sign in 5 mins past your scheduled time, do you still go in to startup AUX?

No.

100

Who is in charge of your development

YOU!

200

When can we provide a member with their entire debit card number?

Only if the reissued card has a different pan, card status is NEG/EXP and the card has been closed for more than 30 days

200

Where can a member file a debit card dispute on the mobile app?

Manage card/ Report a transaction

200

What will OneView be replacing?

UAD

200

Where should you document any technical difficulties?

Smart Center

200

When does Open Enrollment start?

October 25th

300

 If the member provides the incorrect account number and asks this information to be verified, Is this a high risk transaction?

Yes!

300

Where will the member find the feature that allows them to order cashiers checks via the mobile app?

More- Send Money- Request Cashiers Check

300

What is the purpose of Oneview?

It allows you to align your experience with what members see when using Digital Banking

300

How many minutes per week are allotted for communication review? 

25 Mins per week

300

What does EAP stand for?

Employee Assistance Program

400

A member calls in and forgot their codeword and does not wish to proceed with OTP. The member is not ATS or HRV verified. What would be the next step?

IF NO ADDITIONAL RED FLAGS

  1. Proceed with requests not requiring OTP.
  2. Place a non-expiring member level note stating the member chose not to complete OTP and explain why. Advised to submit their request in writing.
400

What is the limit for a M2M transfer via digital banking?

5000.00

400

What card procedures can be done through OneView?


  • Freeze and Unfreeze a Credit or Debit Card
  • Activate Debit/Credit Card
400

Which AUX is used for being coached by an MSR Mentor, Coaching Module, Training Bytes and eLearning scheduled by Supervisors; Non-Adhering for real-time coaching scheduled by either a Supervisor, QS or MSR Mentor (Less than 15 minutes); New Hire On boarding

Coaching

400

What does PIP stand for?

Partners In Performance 

500

What information is required for all written high risk transaction request to include?

  • Caller's full name (member, joint owner, AIF, etc.)
  • Account number or access number 
  • Information regarding the requested transaction
  • Best time to be called back
  • Caller's signature (signed three times)
  • Include valid Government Issue Photo ID
500

What is the newest version of the navy federal mobile app?

6.20

500

What does the downward arrow mean in the transaction history of OneView?

Export Transaction History

500

Which AUX is used for Meeting, Town Hall, VP Meeting, President's Welcome, Holiday Luncheon, Job Shadow, Team Meeting and Meals with Leaders, IDO, Training Bytes, mandatory eLearnings

Development 

500

Where are all of our #Mightysites located

FL

TX

VA

GA

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