High Risk Transactions
True or False. You must click the High Risk Verified indicator button any time you receive a call with it present.
FALSE. You will only click it when completing a HR transaction.
- Which tab is Bill Pay and Zelle available on v7?
Move Money.
What is the minimum requirement to earn dividends in a MMSA?
$2,500.
If a member is receiving an "Access Denied" error on OLB and they are in another country listed on the "Restricted Country" list. Will we need to submit a v7 ticket?
No. We are unable to assist, including DS.
What year was NFCU established?
1933.
OTP email can only be completed in Chat if..
the member has an international phone number on file.
To view pending ACH transactions and internal transfers on their account, the member must select what on v7?
Show Upcoming Transactions.
How many personal credit cards do we offer?
6. *Bonus* for an extra $200, name all card types
Members may receive an error when attempting view their transactions for a specific account. This may be due to a high volume of transactions. Will a v7 ticket need to be submitted?
No. The member will be able to view the transactions after the next statement cycle.
How many members do we currently have?
13 million. *Bonus* for an extra $200. How many members did we start with?*
When receiving a cold transfer, how long is the note valid for before we are required to perform additional ID again?
15 minutes.
True or False: A stop payment request can be submit in v7.
False.
A certificate can have a term between __ and __.
3 months and 7 years.
True or False: If a OLB v7 alert is not present,(prior to the recent update) submit a digital ticket.
FALSE. We would transfer the member to DS.
When was PIP first implemented?
A. 1996
B. 2001
C. 2010
2001.
The member is requesting to increase their spending limit to $4,300 for a furniture purchase. The member changed their phone number 16 days ago and their PIN 5 days ago. Is OTP required?
No, because the request cannot be completed. They must visit a branch or submit a written request.
Fill in the blank. Members can view up to __ of statements on v7 and up to __ on the Mobile App
36 months/3years and 12months/1year.
What is the minimum age requirement for a Prepaid card?
13 years old.
Member is able to search for a paid check and is able to see the amount and date; however, there is no option to view the check. Would a v7 ticket need to be submitted?
Yes.
What are Navy Federal’s the three Corporate Values?
Service, Integrity, Community.
When is OTP not required to complete a M2M transfer? (3 options)
- If the funds are over $1,000 and the recipient address is the same as the sender
- If the funds are being transferred to a lending product
- If the HRV is present
What are the levels for access for Trusted Users?
No Access, View Only, Move Money, Full Access
What are the two insurance companies that NFCU is partnered with to provide discounts on insurance rates?
TruStage for auto and Liberty Mutual for home.
If the member is attempting to link their external account, initiated a micro deposit with their financial institution and received an error, will you need to submit a digital ticket?
No. The member will need to direct the questions to their other financial institution.
Servicemembers in all branches of the armed forces are eligible for membership with NFCU. What are the 7 branches of the military?
Army, Marine Corps, Navy, Air Force, Coast Guard, National Guard and Space Force.